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Analyst, Enterprise Technical Support

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  • Miyazaki, Japan
  • 03/17/2021
  • R064372

Overview

We believe that progress lives at the intersection of technology and humanity, and that our role is to bring innovation to people everywhere to drive progress around the world. Every member of our team plays a critical role in bringing our purpose to life — through our work, passion and commitment to do the absolute best we can for our company, our customers and each other.

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Success Profile

What makes a successful Product Services team member?
Check out the top traits we’re looking for and see if you have the right mix.

  • Analytical
  • Communicator
  • Conceptual
  • Inventive
  • Problem Solver
  • Results-driven

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Responsibilities

サーバ製品、ストレージ製品を中心に製品スペシャリストとして顧客からの問い合わせ対応、技術支援、問題解析を担当。顧客が抱えている問題を迅速かつ効果的にサポートし、顧客満足度向上に責任を持ちます。大規模システムを対象としてサポート提供を行いますので、冷静な分析、判断能力と専門的知識が必要となります。

【業務内容】

  • 問題解決のため、お客様からの電話やメール対応
  • ハードウェア障害時の技術支援
  • 診断ツールを使用してのログ解析
  • Windows, Linux, VMWare各種アプリケーションでの問題解決
  • オンサイトエンジニア用指示書作成

【応募資格】

  • テクニカルサポートコールセンターでの1年以上の経験
  • PCアーキテクチャーの基礎知識を有すること
  • 大型ストレージ製品のサポート経験
  • 主要オペレーティングシステム(Windows, Linux, VMWare)の実用知識
  • エンタープライズ製品に関する問題解決能力
  • 障害対応への柔軟性
  • チームワークを重視できる方
  • 英文マニュアル読解能力および電話、E-mailで問題なく海外とのコミュニケーションができる方
  • CompTIA Server+, Network+保有者
Job Family: Product-Services Global-Services Job ID: R064372
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Global Sales at Dell

We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere so they can transform the way they work and live. Join our sales team and be a part of our story.

Learn More About Global Sales

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Learn what it's like to work in the Miyazaki Office.

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Key Benefits

  • Rewards & Development

    It's simple. We believe in rewarding our team members for a job well done, investing in their professional development and filling the majority of our open positions internally.

  • Health & Wellness

    As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle. These benefits are based on your location, so please ask your recruiter for more details.

  • Flexibility

    Dell’s Connected Workplace program offers new ways to work and enables eligible team members to choose the style that best fulfills their needs, both in their job and their personal life.

  • Other Benefits

    You may be eligible for other programs in your location including employee purchase program, paid time away from work, financial and savings programs and more. Talk to your recruiter for more details on what benefits programs are available in your location.

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Life at Dell

Discover life at Dell from our employees who are leading the way toward innovation and digital transformation.

Come be a part of the talented, dedicated and motivated teams in the Dell family by applying today.

Dell team smiling

Culture

Our culture is defined by our values and made real every day by how we work and lead. We know our culture is the foundation for all we’ve achieved, and for all the success ahead of us. Don't take it just from us – see what our employees say in our annual "Tell Dell" results.

  • 90% My leader cares about my well-being both professionally and personally.
  • 93% I am proud that I never have to worry about Dell Technologies showing up in a headline damaging our ethical reputation.
  • 90% My job means more to me than just a paycheck and benefits
  • 94% I believe flexible work arrangements (e.g., working remote, mobile, telework, etc.) at Dell Technologies contribute positively to our performance as a company.

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