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Montpellier, France

Compute Senior Engineer

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Enterprise Technical Support Compute GSE

Based in EMEA, the Compute Senior Engineer job function is to provide Remote Level 3 Advanced Support for Dell PowerEdge Server, Modular, Cloud, Networking (FC & iSCSI) and Software products. This role may also involve traveling to customer sites to fix major escalations. The Senior Engineer is responsible for the overall customer satisfaction of Dells Enterprise customers and serves as the escalation point for customers with advanced Enterprise issues. 

The Senior Engineer will work in a Technical Support case-based management environment and will interface with Support Management, SAMs, Resolution Managers, Solutions and Sales teams, IPS, serving as a point of contact in their areas of expertise. 

Join us as a Enterprise Technical Support Compute GSE on our GSE team in Montpellier to do the best work of your career and make a profound social impact.

What you’ll achieve
As a Senior Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.
You will:

  • Provide timely response & solution to complex / sensitive technical customer escalations building strong collaboration & partnership with all the internal stakeholders involved

  • Support PE Compute (Server Rack and Tower, Modular, Cloud, Converged platforms) and PV Storage escalations. Escalation avoidance across EMEA, through proactive case reviews, Global Technology calls, L2 / CTE upskilling

  • Perform on-call duties using a mobile during evenings and/or weekends on a rotating schedule if needed. Be part of a week-end rotation schedule if needed and where applicable

  • Works closely with engineering, product management, and other key internal organizations to drive innovation and performance around product requirements, enhancements, process improvements and industry best practices

  • Develop own technical skills through certifications and other learning opportunities

  • Escalate product issues and/or bugs in hardware firmware through PSEs to IPS & Compute EE, after replicating issues in lab and providing details to get a fix to resolve the issue longer term.

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • 2+ years of experience as Technical Support Engineer 2

  • Advanced knowledge of PowerEdge Servers, Modular Infrastructure, Cloud & Converged Platforms; as well as PowerVault Storage Hardware (including related storage and network technologies). Cross domain experience is a plus.

  • Professional Dell EMC Certification level (Specialist PowerEdge, MX and OME) is mandatory, as well a specialization professional level in any of this domain: Networking (CCNP or equivalent), Virtualization (VCAP or equivalent), OS (Microsoft Expert, RHCE…)

  • Hands-on experience with troubleshooting complex compute infrastructures including practical knowledge of network, virtualization, and storage.

Desirable Requirements

  • Bachelor’s Degree or equivalent

  • Relevant industry certifications (such as CCNP, RHCE, or VCAP)

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: DD Month YYYY

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job ID: R137871

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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