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Senior Manager, Professional Services - Delivery

Primary Location: ,Mumbai

Additional Location(s):

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VMware is the leader in virtualization and cloud infrastructure solutions that enable our more than 500,000 enterprise and mid-market customers to thrive in the Cloud Era by simplifying, automating and transforming the way they build, deliver and consume IT. We enable people and organizations by radically simplifying IT through software virtualization with a focus on three core missions: End User Computing (EUC), Hybrid Cloud and Software-Defined Data Center (SDDC). Join our community – instigators of innovation and transformers of technology – as we envision and create what’s next in IT. Get connected to an engine of opportunity fueled by the transformative products and solutions we bring to market, the passion and trust we inspire in our customers, and our collaborative drive to imagine, define and deliver the future of IT. With 30,000+ employees and 50+ locations worldwide, we are passionately driven to make an impact while contributing back to the community. Learn more at today

Designation: Senior Manager, Professional Services - Delivery

Location: Mumbai

Experience : 12+ Years

Key responsibilities and accountabilities:

The Practice Manager role is focussed on the following activities:

  • Reviewing statement of work with sales and PMO
  • Driving enablement and certification for the team – 100% basic certification
  • Resource management (Skills Tracking, Resource Scheduling, Holiday Tracking, backup planning)
  • Liaison between Solutions Sales Managers, Engagement Mangers, Project Managers, Practice Managers, Consultants and Operations to facilitate PSO business.
  • Executive customer connect
  • Technical escalation handling

These activities are specific elements within the overall job of supporting the consulting management team.

Knowledge and Skill Requirements:

Role Specific Technical Skills:

  • Project management
  • Practice development
  • People management
  • Resource analysis
  • Technical understanding of vCN portfolio
  • Understanding of datacenter concepts
  • Understanding of private/public cloud solution
  • Understanding of virtualization solution
  • Thought leadership, white paper writing

Previous Experience:

  • Worked in a similar role
  • Exposure to multiple projects either independent or as part of a program
  • People Management
  • Technical experience


  • Bachelor/Masters Degree


The Practice manager is accountable for the following:

  • Practice leadership and development
  • Team certification
  • Coaching and grooming solution architects
  • Partner with sales and PMO to create effective statements of work
  • Troubleshoot in complex situations with delivery and PMO teams

Personal Attributes and Competencies:

  • Is personable and well presented
  • Is political/social astuteness aware (read the non-verbal’s)
  • Is able to communicate effectively with all levels of a VMware and customer organisation
  • Is results focused by delivering through the noise
  • Can demonstrate perseverance against adversity
  • Demonstrates ownership and responsibility for what has been committed
  • Has excellent communications and interpersonal skills
  • Has a strong project management office background
  • Has the ability to collaborate with other peers and stakeholders effectively

Has the ability to travel (nationally & internationally) when required

Category : Sales
Subcategory: Services Sales
Experience: Business Leadership
Full Time/ Part Time: Full Time
Posted Date: 2021-05-06

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. Job ID: R2109040
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