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Munich, Germany

Technical Support Engineer for ECS Elastic Cloud Storage (m/f/d)

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Technical Support Engineer for ECS Elastic Cloud Storage (m/f/d)

Halle (Saale) / Germany

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us as a Technical Support Engineer on our ECS team in Halle to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Technical Support Engineer for ECS you will work directly with global customers and Dell Technologies personnel via e-mail, phone, and remote desktop software to provide technical assistance towards the prompt resolution of complex technical problems. To achieve that, you work in a collaborative 7x24x365 environment leveraging global resources to reduce the time it takes to provide problem resolution. As a Technical Support Engineer, you will support the full line of ECS products within Unstructured Data division.

Furthermore, you will:

  • Obtain data from customers to get a thorough understanding of customer requirements and problems
  • Answer live incoming phone calls and respond to e-mails to troubleshoot, manage, collaborate and resolve customer problems related to the ECS product family
  • Analyze logs and core files as needed to work towards resolution of customer issues
  • Work with 3rd party service providers in the process of analyzing and resolving customer issues
  • Generate problem reports to coordinate with engineering to obtain quick resolutions for customer related issues
  • Create content for the knowledge base through accurate case documentation

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Bachelors or equivalent working experience
  • 2+ years Technical Support experience
  • Previous troubleshooting experience
  • Technical competencies like: Networks, DNS, Active Directory, Windows, Unix/Linux, Hadoop, SMB/NFS, File System, SAN/NAS
  • Fluent in English and German

Desirable Requirements

  • ISM and CCNA are a plus
  • French language skills are a plus

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress. 

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more. 

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today. 

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here.

Job ID: R107651

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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