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Boomi Bi-lingual Customer Support Engineer (English and Japanese)

Primary Location: Tokyo, Japan

Additional Location(s): Remote - Australia

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Our Boomi Software Systems Engineering team ensures that our customers have the software systems they need for a changing world. Working at the cutting edge, we design and deliver software systems modifications as well as enhancements of new products. We oversee product development at all stages: planning, designing, developing and testing operating systems, compilers, routers, utilities, databases, embedded management and control devices, plus internet-related tools. 

Join us as Boomi Bi-lingual Customer Support Engineer (English and Japanese) in Australia to do the best work of your career and make a profound social impact.

Key Responsibilities

  • As a Boomi Customer Support Engineer you will work with our customers via the phone, chat, and email to troubleshoot and resolve complex technical issues with our iPaaS solutions

  • You are a teacher, working with our customers to help them understand how to optimally use Boomi to achieve their business outcomes

  • Boomi Customer Support Engineers also work closely with our Product and Engineering teams providing customer feedback to help identify new features and functions

  • You will need to be able to manage customer expectations, set priorities, and communicate complex technical issues across a wide audience with technical and non technical backgrounds 

  • Troubleshooting and helping customers in a fast-paced environment

Essential Requirements

  • You must be fluent in English and Japanese

  • Willingness to be on call. This is a customer facing role and strong communication and presentation skills along with customer empathy is paramount.  Willingness to be on call

  • Ability to read, write, and interpret multiple programming and scripting languages (Java, React, Groovy, Java Script)

  • Hands on experience designing and developing APIs. Knowledge of and practical experience working with Linux and Windows

  • Experience installing, administering, and troubleshooting software applications running on the Cloud.  Preferred experience with Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP)

Desirable Requirements

  • Experience with NetSuite, Salesforce, Hadoop and Linux

  • Prior experience working as an IT Consultant or Software Developer

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress. 

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more. 

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today. 

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here

Job ID: R081146
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