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North Ryde, Australia

Principal Engineer, Service Delivery

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Principal Engineer, Service Delivery - Private Cloud & VMC Specialist

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities

Join us as a Principal Engineer on our Service Delivery team in Sydney to do the best work of your career and make a profound social impact.


What you’ll achieve
As a Principal Engineer, you will provide advanced technical and/or business consultative services for a high profile banking client. The supported environment is a virtualized networked environment provided to the customer as a managed service. Successful applicants will need to understand and provide over-arching and holistic view of the service provided from a technical perspective. Be key in assisting this client and other clients on design upgrades, expansions and configuration changes, so that the team can deliver to the agreed service level and or exceed the customers expectation. Provide support for day to day operations of the environment including problem resolution, tuning and configuration change.

You will:

  • Provide Operational support for On-Prem Private Cloud
  • Provide Operational support for VMC on AWS Environment.
  • Provide BAU and Operational support, including On-Call for the VMC and Hyper-Converged environment comprising of vSAN, NSX, vSphere, vRLI, vROps, Dell OME, Dell PowerEdge Server,
  • Problem Solving and Troubleshooting, Configuration Changes, Firmware & Driver Upgrades across all components.
  • Provide support on networking components and configurations
  • Work with in-house team to development & automate repeatable tasks and provide operational support
  • Work with Global support and Engineering groups to resolve faults and qualify new solutions.
  • Manage risks in the environment, create remediation plans, document and track to completion within an ITIL framework.
  • Work with project management team providing technical assistance in planning and implementation of projects.
  • Assist Client and supporting team with Disaster Recovery testing and implementation.
  • Gain EMC Certification for products supported in the client’s environment.
  • Keep current on technical specifications for hardware/software requirements of Dell EMC, VMware and industry products through professional associations, trade journals, networking, and associated training and seminars.



Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • 6+ Years Industry Experience
  • Understanding of layer 2 switching, layer 3 routing, IP protocols, Ports & traffic flow patterns in typical DC environments.
  • Highly Proficient in NSX
  • Proficient in vSAN, vSphere, vRLI, vROps, Dell OME, Dell Servers and VMC
  • Working knowledge of firewall operations and associated TCP/UDP ports, IP protocols and traffic flows.
  • Familiarity with the VMware Data Center, Cloud Infrastructure, Networking and Security
  • Hypervisor Technology: VMWare ESXi (required)
  • Network Security: VMware NSX
  • Data Center deployment at scale, Cisco ACI, Cisco MP- BGP EVPN, VMware NSX, comparable vendor implementation of Spine/Leaf DC architecture, Interconnectivity solutions such as Cisco OTV
  • Scripting ability a key advantage – Python, PowerShell etc highly desirable
  • Understanding of ITIL
  • Agile, Agile Ops, Scrum.


Desirable Requirements

  • Bachelor’s degree - Computer Science, Computer Engineering or other relevant subjects
  • Knowledge of VxRack and VxRail systems

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job ID: R150263

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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