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North Ryde, Australia

Technical Support Engineer 2 (I6)

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Technical Support Engineer 2

At Dell Technologies, world class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customisation and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyse it, identify the cause, recommend a solution, and document the problem.

Join us as a Technical Support Engineer 2 on our Networker team in Sydneyto do the best work of your career and make a profound social impact.

What you’ll achieve

  • Represent Dell EMC Networker support team and communicate with corporate customers via telephone, remote Zoom/ Webex session, written correspondence, or electronic service in regard to finding solutions for technically complex problems identified in Networker product.

  • Solve highly complex level Networker problems, involving broad, in-depth product knowledge or in-depth product specialty. That may include collaboration of additional product line, through which you will build-up not only technical skills, but customer communication soft skills as well.

  • Responsible for efficiently managing cases daily, such as timely case notes update, issue summary, customer follow-up without any delay.

  • Participate in team meeting to share knowledge and best practices with team members. To develop skillset and accumulate support experience together with team.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role…

Essential Requirements

  • Excellent written skills and verbal communication skills.

  • Basic knowledge of networking, VMware, OS (Windows/Linux/UNIX/AIX).

  • A passion for customers and a strong desire/interest to work as a remote technical support.

  • Interact with customers in a polite and professional manner.

  • Good analytical and problem-solving skills. Able to prioritise work, as well as multi-task.

  • As a 24X7X365 organisation shift work, public holidays, weekends and on-call responsibilities may be required.

Desirable Requirements

  • Technical support experience in supporting products at the enterprise level.

  • Skills with proven ability in troubleshooting, resolution of the issues and debug data analysis.

  • Working knowledge in storage technologies such as Operation System, Networking, Tape Libraries and Backup Software.

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job ID: R209678

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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