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Remote - Oklahoma, United States

Senior Engineer, Technical Support

Richardson, Texas, United States

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as rated by current and former employees

Senior Technical Support Engineer

Richardson, TX

Oklahoma City, OK

Dell Networking has been going through dramatic transformations in the last few years.  Dell has evolved far beyond the roots as only a campus LAN switching company.  With acquisitions from Force10 Networks and SonicWALL, Dell now has a comprehensive portfolio of datacenter and edge devices.  Dell Networking is seeking highly technical, qualified candidates for our backline networking escalation team.  In this role you will support our frontline call agents, onsite deployment engineers, and other escalation resources from our software, storage and server groups.  This role utilizes skills in troubleshooting, design, and project management on a daily basis.  Candidates must be willing to learn emerging technologies such as SDN, as we strive to be on the cutting edge of the datacenter.

Join us as a Senior Engineer on our Product Services team in Richardson, TX, or Oklahoma City, OK, to do the best work of your career and make a profound social impact.


What you’ll achieve
As a Senior Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.

You will:

  • Design, configure, implement, and resolve complex multivendor (Dell, Cisco, Aruba, Extreme, Arista, Huawei, HP, Brocade, and/or Juniper) network solutions for specialized infrastructure systems including Core, Distribution, and Edge Components with consideration for performance, availability, maintenance, and growth
  • Coach, mentor and provide guidance to frontline Engineers to help them improve their technical skills
  • Provide technical assistance to help resolve issues relating to a variety of enterprise technologies including Virtualization, Converged Storage Solutions, Converged Server Solutions, and Database Solutions.
  • Research and reproduce technical issues using enterprise data center lab resources
  • Maintain and acquire advanced networking and enterprise technology certifications


Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • 2-4 years of relevant experience or equivalent combination of education and work experience (Undergraduate degree or 2-4 years relevant experience)
  • 2 years’ experience integrating and troubleshooting a  broad range of technologies including Servers, Storage and Networking in a datacenter environment
  • Proven Mastery installing, configuring and troubleshooting Enterprise Class Networking hardware and protocols; Enterprise Wireless Networking: Packet capture analysis, Dell PCOS, FTOS, DNOS; Aruba OS; JUNOS; Cisco IOS/NXOS; Network Technology -  IPv6, OSPF, BGP, IGMP, PIM & RSTP/MSTP, MPLS, MPBGP, MPLS, VPLS, BGP/MPLS IPVPN, LACP. QOS, SNMP, RADIUS Config, HSRP/VRRP, IPSEC, iSCSI, VOIP, POE, Multicast/Unicast,  etc.


Desirable Requirements

  • Supporting Expert Knowledge in at least two areas: VMWare, Linux OS; SAN Hardware and Software. Network Attached Storage Software
  • One or more professional level certifications, two or more associate level certifications, or Bachelor's degree


Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job ID: R160336

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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