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Senior Engineer, Service Delivery

,Remote - Panama 11/07/2019
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Senior Software Engineer – IT 


Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Senior Software Engineer on our Service Delivery  team in Panama.

Dell has been recognized as one of the Best Companies to work around the world and has an immediate opening for a MCLA Service Delivery Engineer  at our Panama Site. This is an exciting opportunity for the right individual to join an energetic and seasoned team, with an established and expanding worldwide company.

Our team is responsible for the Delivery of the services on End User Computers at the customer sites. We work together with Service Sales, Solutioning and Partner Management to build an implement successful projects for our customer

Principal Accountabilities

As a MCLA Service Delivery Engineer  , you will be our Regional Services Subject Matter Expert, working in team with Project Managers, Solutions Architects and supporting the Services Sales team, ensuring the projects are properly size, delivered successfully and closed to attain objectives.

General skills:

  • Advanced English
  • 50/50 pre-sales/deploy
  • 75% travel
  • MS Certifications

Assessment and POC phases:

  • Advanced ability to communicate technical concepts, architectures and designs, program strategies, and tactics clearly
  • Skills for pre-sales technical support during the sales process
  • Accountable for the technical validity and interoperability of solution and the direct relationship with the customers’ strategic business plans
  • Advanced ability to communicate technical concepts, architectures and designs, program strategies, and tactics clearly

Onsite Deployment (SCCM, Microsoft MDT)

  • Strategy definition (approach/tools/environment) considering:
    • In place upgrade
    • Traditional wipe and load
    • Dynamic providing
  • Knowledge of migration from previous Windows versions, updating, and setup of new computers.

Win10 Specialist

  • Win 10 Managing and deploy knowledge
    • Manage Desktops and devices in an Enterprise Environment
    • Deploy of Win 10 Ent DT
    • Strong knowledge in Image building
    • Manage User profiles and State Virtualization
    • Manage Desktop and app settings
    • Sign in and identity
    • Data access
    • Remote access
    • Enterprise mobility solutions
    • Intune
    • Updates and Endpoint protection
    • Application and resource access
    • Configuring and managing client Hyper-V.

      Application Management (SCCM Specialist)

    • SCCM for Win 10 deploy and knowledge

    • CM + MDT

    • Zero touch

    • Custom Win PE boot image

    • Add of OS using CM

    • App creation to deploy

    • Drivers add

    • Task sequence creation

    • OS conf  finalization

    • PXE

    • Monitoring

    • MDT

    • Volume activation


We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you can drive our supply chain to give us competitive advantage, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

Job Family: Global-Services Engineering Remote Job ID: R041912
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