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Penang, Malaysia

Manager 2, Web Production Quality

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Manager 2, Web Production Quality

Our website showcases our world-leading, mold-breaking technology company at its best. As Quality team, we partner cross-functionally to establish online standards that define what premium experience is on our websites, and through quality and sustaining governance processes raise our websites to these standards for improved customer experience and business strategy execution.

About this Position | What You Will Achieve

As a Quality Manager (Manager 2, Web Product Quality), you will be responsible for managing a local team and work with other global team members and partners to drive execution and improvement in quality and online standards on websites.

You will:

  • Lead a team responsible for auditing, monitoring, resolving and preventing quality findings
  • Work with global teams and team members to drive quality KPIs and Standards on our websites
  • Improve efficiency, effectiveness and governance of internal and external processes through transformation and process changes through data driven decisions.
  • Provides oversight of resources, budgets, projects, and programs

Join Us Now:

We are looking for great people managers with global & inclusive mindset, strong experience in driving for results in areas of quality & online standards; and passionate technologist and innovators who enjoy problem solving. If this describes who you are, this position is for you.

Join us to do the best work of your career and make a profound social impact as a Quality Manager on our Web Production Quality Team in Penang, Malaysia.

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • 3 or more years of people management experience or relevant
  • Undergraduate degree in Computer Science or Engineering preferred, or previous 8 or more years  of experience in eCommerce
  • Self-directed and ability to drive programs & projects to successful outcomes within a fast-paced e-business environment
  • Strong and demonstrable internal client-facing skills specifically in the areas of communication, issue and escalation management
  • Works with stakeholders to understand critical business success factors and key performance indicators to be managed, negotiate desired service levels, minimize business risks, and diffuse conflict

Desirable Requirements

  • Experience in driving quality and standards, or similar experience
  • Experience working with global teams and partners
  • Experience with driving transformation and process improvements
  • Demonstrate strong innovation and problem solving skills.

About Dell Technologies | Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job ID: R148276

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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