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Remote - Pennsylvania, United States

Boomi Voice of the Customer Program Manager - US Remote

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Are you ready to work on world changing technologies?  Today, organizations need to move with increased agility and insight to grow and thrive. Boomi is one of the hottest tech companies in the SaaS/Cloud industry, named a Leader for the third year in a row in the Gartner Enterprise iPaaS Magic Quadrant and recently recognized by Inc. Magazine as one of the best workplaces. Our award-winning, patented technology is transforming the world of integration by making enterprise-class integration technology accessible and affordable to companies of all sizes.  

Boomi provides the foundation on which your business can evolve and innovate. According to a recent survey by VansonBourne, connected businesses are far outpacing their competitors. We help organizations connect everything and engage everywhere across any channel, device or platform. More than 7,000 organizations are using Boomi to run better, faster and smarter.

Working at Boomi means doing what you love. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact in technology and want to build something big. If you are passionate about solving hard problems, enjoy working with world-class people and developing cutting edge technology, you should explore a career with Boomi. Learn more at  or visit Boomi Careers.

We’re looking for someone to collaborate in the design, launch, and operation of a voice of the customer (VoC) program. As a program manager, you’ll be working with the head of customer experience to design and operate a comprehensive program to collect, analyze, report, and act on customer feedback. This role will require extensive cross-functional collaboration and engagement as well as the ability to comfortably work with both quantitative and qualitative data.

You will:

  • Collaborate with internal stakeholders in the design and launch of Boomi’s Voice of the Customer program

  • Align data collection and metrics to business and strategic needs

  • Develop, implement, and manage tools and processes to understand customer data (e.g., interviews, surveys, natural language processing)

  • Conduct quantitative and qualitative analyses on customer data to understand customer needs and other insights

  • Develop and maintain effective methods for reporting customer-related data, such as dashboards, presentations, and written communications

  • Facilitate collaboration and sharing of customer data and insights across multiple parts of the organization

Essential requirements:

  • Strong organizational skills and ability to define and execute against program milestones 

  • Ability to understand strategic questions, formulate relevant hypotheses, and effectively analyze & visualize quantitative data

  • Experience with program management, including planning, communication, stakeholder engagement, and strategic thinking

  • Familiarity with SaaS operating models

  • Previous customer insight work (for example, collecting/managing NPS data, customer journey mapping, or marketing surveys)

  • 2+ years' relevant experience

Desirable skills & experience:

  • Specific experience supporting or running a voice of the customer program in a SaaS environment

  • Ability to develop and present effective executive-level communications 

  • Knowledge and experience in the Integration Platform as a Service (iPaaS) market

  • MBA and/or experience in management consulting

We are currently a fully-remote company, due to COVID-19, and will remain a remote-friendly company once we can safely return to site. When it’s safe to do so, occasional travel may be required (<10% travel). 

Boomi is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind

Boomi is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Boomi are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Boomi will not tolerate discrimination or harassment based on any of these characteristics. Boomi encourages applicants of all ages.

Job ID: R160582

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Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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