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Remote - Poland (All Other)

Level 3 Product Support Engineer

Remote - Poland (Lodz)

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Level 3 Product Support Engineer

The Software Engineering team delivers next-generation application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics — all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners.

Join us as a Level 3 Product Support Engineer on our Engineering Development team in Poland to do the best work of your career and make a profound social impact.

What you’ll achieve

We are looking for an additional engineer to join an engineering team responsible for support of the Disk Library for Mainframe (DLm) product family, a mainframe virtual tape product. 

You will:

  • triage escalations from customer support and act as a liaison between the development engineering team and customer service;
  • work with multiple storage technologies using Fibre Channel and NFS, Mainframe clients, internally developed IBM tape emulation software, servers, and networking;
  • also interface with development engineers for issues requiring code changes and bug fixes, participate in documentation reviews and provide technical expertise to sales or field service organizations;
  • work in a geographically distributed team with most team members in timezones nearby.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Excellent written & verbal communication skills with remote teams.
  • Ability to communicate effectively with and work closely with team members, engineering, and support groups.
  • Strong organizational skills and self-motivated attitude.
  • Working knowledge of the Linux Operating System.
  • Analytical skills and a proven track record of problem determination.
  • English no lower than Intermediate.

Desirable Requirements

  • Experience with Enterprise level storage such as Data Domain, VNX, Isilon, Vmax/PowerMax; experience with IBM mainframe environments like Z/OS, Z/VM, Z/VSE
  • Knowledge of mainframe tape; working knowledge of computer hardware and BIOS, RAID experience and some experience with C/C++, Perl, Python, Bash


Our people are the most critical component of our long-term success and their health and well-being are our priority. You will enjoy a comprehensive, locally competitive benefits package.

As our Employee you will be entitled to:

  • Private medical care
  • Group life insurance
  • Global Travel Medical Insurance
  • Emergency Travel Assistance
  • Employee Assistance Program
  • Allowance for remote work
  • 29 days per year to work from abroad
  • Lunch card
  • Benefit Systems vouchers or Multisport card
  • Languages’ classes
  • Discounts for Dell Products
  • Wellness Program
  • Paid Employee Referral Program
  • Employee Recognition Program

Upon joining our team will also have a chance to become a member of a hobby or an interest group where you may develop yourself, but also help the local society.

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.


Job ID: R206555

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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