At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.
Join us as a TechnicalSpecialist on our Technical Supportteam in Poland to do the best work of your career and make a profound social impact.
What you’ll achieve
As a Technical Specialist, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
You will:
Provides first-level technical support on Dell supplied client products
Identifies and resolves issues affecting customer client systems. Uses troubleshooting techniques and tools to identify technical defects/issues
Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions. Actively supports the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
Engaging necessary support staff to resolve escalations in as short a timeframe as possible
Attends required technical training sessions and makes effective use of assigned lab time
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
Advanced level of English
Recent Graduate (max 12 months after diploma)
Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
Excellent telephone and customer handling skills
Desirable Requirements
Benefits
Our people are the most critical component of our long-term success and their health and well-being are our priority. You will enjoy a comprehensive, locally competitive benefits package.
As our Employee you will be entitled to:
Private medical care
Group life insurance
Global Travel Medical Insurance
Emergency Travel Assistance
Employee Assistance Program
Allowance for remote work
29 days per year to work from abroad
Lunch card
Benefit Systems vouchers or Multisport card
Languages’ classes
Discounts for Dell Products
Wellness Program
Paid Employee Referral Program
Employee Recognition Program
