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Remote - Australia

Senior Principle Engineer – Technical Support

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Senior Principal Technical Support Engineer

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us as a Senior Principal Engineer on our Technical Support team in Australia to do the best work of your career and make a profound social impact.

What you’ll achieve
As a Senior Principal Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.


  • Must possess a deep technical proficiency in all components and interfaces of the Dell EMC Converged and Hyper-Converged solutions.
  • Will be the hands-on lead of team of highly skilled technical services personnel.
  • Must have a strong customer focus with demonstrated experience directly supporting enterprise level customers at all levels of the organisation.
  • Must be able to demonstrate successfully managing and supporting critical customer issues to successful resolution.
  • Minimum of 10 years in lead Technical support role.

Duties include but are not limited to the following:

  • Assist, Configure, and Implement Hyper-Converged (HCI – VxRack PowerFlex) & Converged solutions (CI - VxBlock) comprised of multi-discipline components across vendors (Dell, Cisco, VMware, etc).
  • Install, configure & troubleshoot the vSphere Suites 6.x & 7.x, vSphere vSAN, NSX(V & T).
  • Install & troubleshoot on VMware Cloud Foundation (end to end).
  • Install, configure & troubleshoot the PowerFlex OS (end to end).
  • Troubleshoot & Configure in Cisco UCS platforms (B Series, C Series, X-Series Modular System), Dell Compute Server (Rack Server, MX Chassis).
  • Good understanding & knowledge of Cisco Intersight.
  • Configure& troubleshoot the network-related issues in the CI & HCI solutions.
  • Exposure to SAN/NAS/Object technologies, Storage Migration, and troubleshooting.
  • Experience with Dell & Cisco networking.  This experience should include networks and virtual private networks.
  • Troubleshooting experience on enterprise storage platforms (EMC) like PowerStore/PowerMax/XtremIO/Unity/PowerScale.
  • Good understanding of concepts and troubleshooting  RPA, RP4VM, SRM, MetroNode/VPLEX.
  • Good understanding of concepts and troubleshooting  Cisco Connectrix (MDS) switches.
  • Good understanding of concepts and troubleshooting  DPAD (Data Protection & Availability Solutions, such as Avamar, DataDomain, Networker, etc )
  • DellEMC (VMWare, Cisco, and EMC directly) technical support to ensure Implementation, and post-sales customer escalations are prioritized and managed within the customer support framework.
  • Knowledge of AWS S3 protocol will be added advantage.
  • Experience In PowerShell Scripting will be added advantage.

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job ID: R206919

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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