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Remote - Texas, United States

Software Principal Engineer - APEX SRE

Austin, Texas, United States; Chicago, Illinois, United States; Dallas, Texas, United States; Denver, Colorado, United States; Houston, Texas, United States; Nashville, Tennessee, United States; Remote - Alabama, United States; Remote - Alaska, United States; Remote - Arizona, United States; Remote - Arkansas, United States; Remote - California, United States (All Other); Remote - California, United States (Bay Area); Remote - California, United States (LA/Orange County); Remote - Colorado, United States; Remote - Connecticut, United States (All Other); Remote - Connecticut, United States (NY Metro); Remote - Delaware, United States; Remote - District of Columbia, United States; Remote - Florida, United States; Remote - Georgia, United States; Remote - Hawaii, United States; Remote - Idaho, United States; Remote - Illinois, United States; Remote - Indiana, United States; Remote - Iowa, United States; Remote - Kansas, United States; Remote - Kentucky, United States; Remote - Louisiana, United States; Remote - Maine, United States; Remote - Maryland, United States (COUNTY - All Other); Remote - Maryland, United States (COUNTY - Charles, Prince Georges, Montgomery); Remote - Massachusetts, United States; Remote - Michigan, United States; Remote - Minnesota, United States; Remote - Mississippi, United States; Remote - Missouri, United States; Remote - Montana, United States; Remote - Nebraska, United States; Remote - Nevada, United States; Remote - New Hampshire, United States; Remote - New Jersey, United States; Remote - New Mexico, United States; Remote - New York, United States (All Other); Remote - New York, United States (NY Metro); Remote - North Carolina, United States; Remote - North Dakota, United States; Remote - Ohio, United States; Remote - Oklahoma, United States; Remote - Oregon, United States; Remote - Pennsylvania, United States; Remote - Rhode Island, United States; Remote - South Carolina, United States; Remote - South Dakota, United States; Remote - Tennessee, United States; Remote - Utah, United States; Remote - Vermont, United States; Remote - Virginia (COUNTY - Alexandria, Arlington, Falls Church, Fairfax, Loudoun, Prince William); Remote - Virginia (COUNTY - All Other); Remote - Washington, United States; Remote - West Virginia, United States; Remote - Wisconsin, United States; Remote - Wyoming, United States

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Software Principal Engineer

The Software Engineering team delivers next-generation application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics — all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners.

Join us as a Software Principal Engineer on our Software Engineering team.


What you’ll achieve
As a Software Principal Engineer, you will be responsible for developing sophisticated systems and software based on the customer’s business goals, needs and general business environment creating software solutions.
You will:
• Contribute to the design and architecture of high-quality, complex systems and software/storage environments
• Prepare, review and evaluate software/storage specifications for products and systems
• Contribute to the development and implementation of test strategies for complex software products and systems/for storage products and systems

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • 8+ years of software development or Site Reliability Engineering (SRE) experience
  • Strong experience with SRE and DevOps principles and practices
  • Strong problem-solving and analytical skills
  • Technical leader and a good team player; partner throughout the organization
  • Mentor and constructively coach other engineers
  • Excellent written and oral communication skills; ability to communicate to a variety of audiences, including executive management and engineering teams
  • Participate in on-call support and work through all aspects of the Incident Management process, including facilitating blameless postmortems; tools include MS Teams, ServiceNow and PagerDuty
  • Experience in performing root cause analysis for P1/P2 incidents, collaborating with partner teams to improve reliability and prevent future issues
  • Leads the review, analysis, and corrective action for issues contributing to software defects and business process problems
  • Development/programming experience in a modern language such as Python, Java, or Bash
  • Experience and proficiency in metric-based and log-based monitoring systems, like Splunk, Elastic, and Prometheus
  • Experience guiding teams in troubleshooting and decisions for remediation during incidents and major incidents in the production environment
  • Working knowledge of infrastructure components, and microservice and software architectures
  • Strong bias for action and ownership
  • Passionate about improving system reliability and the customer experience
  • Insatiable desire to learn and grow; curiosity about all things technology, development, operations, and cloud

Desirable Requirements

  • Bachelor’s or master’s degree in computer science or related field
  • Experience with Atlassian products (JIRA, Confluence)
  • Understanding of Agile software development processes and procedures (e.g. Scrum, Kanban)
  • Familiar with ITIL processes around Event, Availability, Incident, Problem, and Change Management
  • Familiar with Lean Six Sigma principles and how to apply them



Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job ID: R205466

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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