Technical Program Manager – Product and Application Security Advisor
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Technical Program Manager on our Product and Application Security team.
The Dell Security & Resiliency organization manages the security risk across all aspects of Dell’s business. We are currently experiencing incredible growth in order to meet the security needs of the world’s largest technology company. With team members located in over 15 countries, you will have an excellent opportunity to influence the security culture at Dell and further develop your career.
Join us to do the best work of your career and make a profound social impact as a Technical Program Management Advisor on our Product and Security Application Team in Romania.
What you’ll achieve
We seek a Technical Program Manager to join the Product and Application Security Team. This role is intended to drive continuous improvement across all aspects of the business when handling customer product security inquiries, along with supporting our account and customer support teams.
You will:
Drive open customer product security escalations to resolution, working with cross-functional stakeholders and product business units
Build and manage robust relationships with key stakeholders and advocates for customers’ needs while driving continuous improvement and delivering projects
Support implementation of best practice methods, processes, tools and continuous improvement initiatives aimed at scaling and increasing the efficiency of Dell’s customer security response processesAct as a customer advocate when prioritizing product security SDL controls which are adopted by product and application teams to minimize risk and tighten alignment with security policies
Support stakeholders in developing training for customer support teams to effectively manage customer security reports and inquiries
Research and communicate regulatory and industry security requirements and work with engineering and other stakeholders to determine the impact on Dell product(s)
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
A true passion for customers and customer success
Proven knowledge of customer service operations and service lifecycle process, tools and metrics
Strong project management skills (e.g. planning, organizing, monitoring and reporting on project activities)
Ability to prioritize projects, tasks, and deliverables and manage dynamic priorities
SANS GIAC, PMP certifications a plus
Desirable Requirements
Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent professional experience
5+ years of related experience, specifically in Customer Service Operations, Security Operations, Product Security, Product Security Incident Response (PSIRT), or Information Systems
Who we are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us here.
Application closing date: 19.06.2023
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.
