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Remote - Romania

Technical Program Manager

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Technical Program Management Advisor

The Dell Security & Resiliency organization manages the security risk across all aspects of Dell’s business. We are currently experiencing incredible growth in order to meet the security needs of the world’s largest technology company. With team members located in over 15 countries, you will have an excellent opportunity to influence the security culture at Dell and further develop your career. 

Join us as a Technical Program Management Advisor on our Technical Program Management team in Romania to do the best work of your career and make a profound social impact.

What you’ll achieve
We are currently seeking a Technical Program Manager to join the Dell Product and Application Security Team.  This is a hybrid position intended to manage customer security engagement programs, communicating product security information as well as providing support to the Security Champion Program.

You will:

  • Supports Customer Engagement Programs to effectively track, manage and report on security-related issues. Supporting customer inquiries into Dell Product Security Practices advocating for customers’ security needs

  • Provides supports to the security champion program and associated deliverables building robust relationships with key stakeholders for the purpose of driving continuous improvement and delivering projects

  • Identifies opportunities and executes projects to the successful outcome; works with business leaders as sponsors and process owners to realize the goals of projects

  • Identifies, escalates and ensures resolution of issues impacting successful execution of programs, Drives consistency and standardization of defined process

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Bachelor’s degree in Computer Science, an undergraduate degree with a concentration in security, Cybersecurity, or a related field, or equivalent professional experience

  • 5+ years of related experience, specifically in Customer Service Operations or interfacing with Customer-facing Groups, Security Operations, Incident Response as well as Community Engagement

  • Proven knowledge of customer service operations or/and service lifecycle process, tools and metrics

  • Strong project management skills (e.g. planning, organizing, directing, monitoring and reporting on project activities)

  • Ability to prioritize projects, tasks, and deliverables and manage dynamic priorities, Ability to drive moderately complex, cross-organizational initiatives through the influencing of and negotiation with stakeholders who at times may hold competing priorities, Strong analytical, process management and reporting skills, Excellent written and verbal communication skills, Results-driven and accountability-minded.

Desirable Requirements

  • Bachelor’s degree in Computer Science, an undergraduate degree with a concentration in security, Cybersecurity, or a related field, or equivalent professional experience

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job ID: R219956

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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