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,Remote - Brazil (Rio Grande do Sul)

Global SCP Trouble Ticket Analyst

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Global SCP Trouble Ticket Analyst

Join us as a Global SCP Trouble Ticket Analyst on our Sales compensation team in Brazil to do the best work of your career and make a profound social impact.

What you’ll achieve

This position includes full responsibility for the provision and use of information that will enable the business to meet their objectives. In this role, it will be critical to establish a strong partnership and business understanding while working closely within Sales Compensation Team. Key deliverables from this position will be in contributing to regular data support and providing analysis that will support both the financial and operational goals on sales compensation.

You will: - Responsabilidades

  • Be subject matter expert in commissions area, coordinate and support SCP activities within your scope  
  • Understand compensation plans, policies, crediting rules and payout calendars
  • Understand SCP attainment and commission payout per individuals is calculated correctly and fix the issue which are raised
  • Effectively interact with Sales and Finance population and resolve autonomously the majority of questions and potential conflicts regarding SCP; help other team members to solve their issues
  • Perform business analysis on sales commissions to support management understanding and decision making

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements – Pre requisitos

  • Excellent communication skills in English  and Portuguese both orally and in writing,
  • Proven experience working with business partners
  • Analytical and detail oriented profile
  • Good organization, time management skills
  • Strong problem solving and process improving ability

Desirable Requirements – Desejaveis

  • Spanish is advantage
  • Extensive excel proficiency and databases skills

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress. 

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more. 

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today. 

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: 06 September 2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here.

Job ID: R129644

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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