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Round Rock, Texas

Principal Service Delivery Engineer

Atlanta, Georgia, United States; Chicago, Illinois, United States; Houston, Texas, United States; Miami, Florida, United States; Pittsburgh, Pennsylvania, United States; Remote - Florida, United States; Remote - Louisiana, United States; Remote - Maryland, United States (COUNTY - Charles, Prince Georges, Montgomery); Remote - New Jersey, United States; Remote - New Mexico, United States; Remote - Pennsylvania, United States; Remote - Tennessee, United States; Remote - Texas, United States; San Antonio, Texas, United States

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as rated by current and former employees

Principal Service Delivery Engineer

Round Rock, Texas Or Remote, USA

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us as a Service Delivery Principal Engineer on our Asset Management team In Round Rock, Texas or Remote, USA to do the best work of your career and make a meaningful difference in our customer’s experience while inspiring and motivating your team.

What you’ll achieve

As a Service Delivery Principal Engineer, you will demonstrate value to our customers by becoming a trusted partner and helping to secure and track assets—while maximizing return on hardware investments. You will also demonstrate your leadership skills, by guiding a team in the analysis and continuous improvement of our customer’s data to provide meaningful and actionable reporting.   

You will:

  • Lead the efforts of a cross-functional team to reduce risk and maximize value for our customers

  • Build business relationships and sustain effective collaboration

  • Communicate best practices for a mature ITAM program

  • Implement inspired process improvements and efficiency concepts

  • Focus on innovation

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table.

Here’s what we are looking for with this role:

Essential Requirements

  • Minimum of 7 years of related experience in IT Asset Management

  • Good working knowledge of ITSM tools and end-point management systems

  • The ability to identify and eliminate risks and process gaps, Data analysis skills and insights

  • Willingness to travel (10-25%) as required

Desirable Requirements

  • IAITAM certifications: CSAM, CHAMP, CITAM

  • PMP

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress. 

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more. 

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today. 

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here.

Job ID: R181585

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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