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Round Rock, Texas

Regional Program Support Lead

Remote - Texas, United States

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WinRoom Support Regional Program Lead

Join us as the WinRoom Support Regional Program Lead on our IT Service Operations team in North America to do the best work of your career and make a profound business impact.

What you’ll achieve

The Americas WinRoom Support team provides support for our Americas business partners that work toward the growth of our Premier business.This role will work directly with our Online Business Managers, Business Transformation Office, IT Developers, and E2E Experience Leads to gather change requirements, triage and solve issues, as well as help establish priority for all items that promote online growth and enablement.You will provide weekly business updates to various business partners including Directors & Vice Presidents on new and high priority opportunities.


As the Regional Team Lead you'll help drive a small team of Americas agents all working together tointake requirements for the challenges found preventing online growth.You'll work directly with key business partners to prioritize and drive solutions.The issues and changes you will be driving are all centered on online adoption and moving orders from an offline sales process through to an online solution.

Extensive attention to detail and documentation is needed to properly articulate the needs of the business partners to our IT teams.In this role you may need to "read between the lines" to fully understand what is needed from business partners to facilitate a solution for growth.Being able to clearly articulate these requests are a must.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • 2 to 5 years of related experience with technical aptitude
  • Experience in Change Management
  • Experience in VP escalation management
  • Strong verbal and written skills in English
  • Strong presentation skills including both building decks and oral presentation of material
  • Experience in office products such as Outlook, Teams, Word, Excel, Azure DevOps & OneNote

Desirable Requirements

  • Knowledge of Dell Premier ecosystem applications such as Premier, Global Portal, B2B, DSA, GCM, etc…
  • Strong multitasking skills
  • Ability to work in a fast paced environment
  • Previous technical experience in troubleshooting simple and complex website issues

Desirable Requirements
• Bachelor’s degree

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: 20-June-2022

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job ID: R185258

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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