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Sr Principal Product Manager – Next Generation Cloud Services Platform

Primary Location: Round Rock


Additional Location(s): Remote - Alabama, United States; Remote - Alaska, United States; Remote - Arizona, United States; Remote - Arkansas, United States; Remote - California, United States (All Other); Remote - California, United States (Bay Area); Remote - California, United States (LA/Orange County); Remote - Colorado, United States; Remote - Connecticut, United States (All Other); Remote - Connecticut, United States (NY Metro); Remote - Delaware, United States; Remote - District of Columbia, United States; Remote - Georgia, United States; Remote - Hawaii, United States; Remote - Idaho, United States; Remote - Illinois, United States; Remote - Indiana, United States; Remote - Iowa, United States; Remote - Kansas, United States; Remote - Kentucky, United States; Remote - Louisiana, United States; Remote - Maine, United States; Remote - Maryland, United States (COUNTY - All Other); Remote - Maryland, United States (COUNTY - Charles, Prince Georges, Montgomery); Remote - Massachusetts, United States; Remote - Michigan, United States; Remote - Minnesota, United States; Remote - Mississippi, United States; Remote - Missouri, United States; Remote - Nebraska, United States; Remote - Nevada, United States; Remote - New Hampshire, United States; Remote - New Jersey, United States; Remote - New Mexico, United States; Remote - New York, United States (All Other); Remote - New York, United States (NY Metro); Remote - North Carolina, United States; Remote - North Dakota, United States; Remote - Ohio, United States; Remote - Oklahoma, United States; Remote - Oregon, United States; Remote - Pennsylvania, United States; Remote - Rhode Island, United States; Remote - South Carolina, United States; Remote - South Dakota, United States; Remote - Tennessee, United States; Remote - Texas, United States; Remote - Utah, United States; Remote - Vermont, United States; Remote - Virginia (COUNTY - Alexandria, Arlington, Falls Church, Fairfax, Loudoun, Prince William); Remote - Virginia (COUNTY - All Other); Remote - Washington, United States; Remote - West Virginia, United States; Remote - Wisconsin, United States; Remote - Wyoming, United States

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Senior Principal Product Manager – Next Generation Cloud Services Platform

Location: Remote, US

Do you have a passion for being a Cloud Services thought leader that gets things done for Global Enterprises? Dell Technologies Services (DTS), a key area of growth for Dell Technologies, is looking for Senior Product Managers with a confident, risk taking mindset to help us build a world class Cloud Services portfolio and services platform.

We are making huge bets and fast progress to bring Cloud to our customers – wherever they may be! If you want to join the ‘ground-floor’ of a massive transformational effort and feel excited by the opportunity to use technology to define new computing paradigms and business opportunities – this role may be just the right opportunity for you! Join us to do the best work of your career and make a profound social impact as a Sr Principal Product Manager on our Dell Technologies Services​team.


What you’ll achieve

In this role you will help drive the vision, strategy, leadership and overall success for the next generation of Dell Technologies Cloud and Managed Services. We strongly believe that the Product Manager is the GM and proxy P&L owner philosophy for their portfolio of products. The Product Manager is the voice of the customer and will be responsible for product strategy and management of a Cloud Services offer from creation, launch, to end-of-life.

You will be in a dynamic environment with other motivated, talented individuals who inspire greatness in their teammates. Our unique position as a technology leader ensures that you’ll always be challenged in your work and supported in reaching your most ambitious goals.


You will:

  • Serve as the primary Product Manager for for Dell Technologies’ Next Generation Cloud Services (NGCS) platform, which will provide key capabilities required for the transformation of the Dell Managed Services business.

  • Collaborate with other Product Managers, Managed Services Leaders and Engineering/ R&D leaders to align Managed Services business and product strategies with NGCS roadmap.

  • Ensure the NGCS platform provides needed capabilities to support Dell Technologies Managed Services business strategy and priorities, including Cloud and Dell’s Project APEX.

  • Work across all functional areas, gathering inputs, updating product plans and roadmaps, and communicating the impact of product/ solution decisions to all stakeholders

  • Prioritize features and specifications, applying budget, timeline and other constraints.

  • Review product/ solution evaluation metrics from multiple sources and ensures they are incorporated in future versions.

  • Oversee and drive products/ solutions through the phase release or solutions release process including business case and resource requirements

This Role Might Be for You If:

  • Excited by the challenge of helping to develop the next generation of platform capabilities require for Dell Managed Services

  • You are obsessed with customer success and use customer feedback as a key input for product decisions.

  • Experience in owning a platform or suite of products and defining long-term product strategy and vision

  • Drive strategic product communications through presentations across organizations providing clarity in decisions

  • Have experience in interacting with customers in the IT industry. Examples: Hyper-scalers, Enterprise IT, Co-Location companies, MSPs, etc.

  • Possess a track record of having successfully delivered on complex projects and possess global experience.


Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • 15+ years of related experience with a Bachelor’s degree; or 12+ years and a Master’s degree. 7+ years’ Technology Industry experience in Product Management, Managed Services or relevant role.

  • Deep prior experience with ServiceNow and / or other major ITSM / ITOM platforms.

  • Prior experience with industry standard solutions IT service delivery and management including provisioning, patching, monitoring and analytics, security and compliance.

  • Experience with Cloud Managed Services, including AWS, Azure and Google desirable.

  • Premier communicator with exemplary writing skills and an innate ability to make very complex concepts and offerings simple and intuitive.


Desirable Requirements

  • Excellent problem-solving, organizational and analytical skills, with the ability to evolve product strategy based on research, data, and industry trends.

  • Experience defining projects, collecting requirements, writing detailed functional specifications, coordinating efforts to scope, schedule and deploy new feature sets.


Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.



Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

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Job ID: R080163
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