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VMware Global Technical Lead - U.S. remote

Primary Location: Round Rock, Texas

Additional Location(s): Remote - Alabama, United States; Remote - Alaska, United States; Remote - Arizona, United States; Remote - Arkansas, United States; Remote - California, United States (All Other); Remote - California, United States (Bay Area); Remote - California, United States (LA/Orange County); Remote - Colorado, United States; Remote - Connecticut, United States (All Other); Remote - Connecticut, United States (NY Metro); Remote - Delaware, United States

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VMware Global Technical Lead

Dell Technologies customers rely on our products and services to drive progress. Professional Services is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services performed by Dell Technologies deliver on all our promises.

The Dell Technologies Professional Services organization is looking for a Global Technical Lead focused on VMware solutions. The successful candidate will work closely with services product management organizations developing comprehensive plans and actions for delivery enablement of service offers and sustaining solutions that are part of the managed and as-a Service delivery models. To develop enablement plans, this individual will work closely with theater-based delivery SMEs and managers to understand specific needs of the delivery stakeholders and capacity. Join us to do the best work of your career and make a profound impact as a VMware Global Technical Lead on our Professional Services team.

What you’ll achieve:
As a VMware Global Technical Lead you will be responsible for leading the global communities of SMEs​ and being the main POC for enablement of services portfolio by Product, Solution​ and Service.  You will be the technical representative on Services Extended Team for product/service creation. With a good mix of technical skills, understanding of customer desired business outcomes and the VMware solutions which underpin them, you will be acting as a global lead technologist to ensure our services delivery teams have skills in VMware technologies.

You will:

  • Review offer program documents and provide comment

  • Define skills required to implement VMware solutions

  • Working with Dell Education Services, determine training requirements and mode of training delivery​, as well as, lab requirements & capabilities​

  • Enable service delivery plans globally at service launch​

  • Own the Readiness Plan Checklist​ and support of launched offers​

  • Provide direction/awareness to theater-based enablement resources

  • Prepare and deliver executive updates for functional stakeholders on program summaries, status and needs

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Minimum of 15 years of professional experience including IT infrastructure architecture with a bachelor’s degree in Information Technology or equivalent combination of education and professional experience

  • Broad range of VMware product knowledge, technical architectural design and some hands-on experiences in VMware vSphere, NSX, Cloud management product (e.g. vRA, vCD, vRO, vROps etc.), VMware Cloud on Dell EMC,  VMware Telco solutions, and End User Computing in medium to large environments.

  • Understanding of change management & service management best practices

  • Experience working in a multi-dimensional and matrixed organization

  • Experience supporting global stakeholders

Desirable Requirements

  • Knowledge of public and private cloud architecture and associated technologies (e.g. endpoint security, network security, Cloud security, IAM, etc.)

  • VMware certifications

  • Industry related specialized knowledge and/or additional certifications (e.g.,TOGAF, ITIL Foundation (or Advanced), and COBIT)

  • Superior organizational skills

  • Ability to influence external & internal decision makers and to anticipate challenges and take pro-active action to address

  • Strong documentation and technical writing skills with an ability to create high impact deliverables

  • Adaptable and progressive learner with the ability to communicate complex technical topics to both a technical and non-technical audience

  • An active listener with excellent communications and interpersonal skills, with an ability to utilizes different styles of questioning techniques and manage conflict and objection handling

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job ID: R108720

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