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Product Manager, OSS/BSS – Telco Business Unit

Primary Location: Round Rock, Texas
Additional Location(s): Santa Clara, California, United States

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Product Manager – Service Provider, OSS/BSS Solutions, US locations including Round Rock, TX and Santa Clara, CA

An exciting opportunity for a self-starter to join a growing team with a charter to develop, sell, and deploy solutions to the significantly growing segment within the information technology market – Telecommunication Service Providers.

The Product Manager role is two-fold.  First, the Product Manager Manager will have and develop a deep understanding of the needs of Communications Service Providers (Telcos), with respect to Operations Support Systems and Business Support Systems (OSS/BSS). As these Telcos are on their Journey to 5G and involved in various stages of implementing the evolution of their core, access and edge network, and how they operate these networks. The role encompasses interaction with Telcos as well as Managed Service Providers. The ideal candidate will have significant OSS/BSS and Next Gen Ops experience, as well as base experience in one or more of these areas as an employee in a Telco and/or a vendor that focuses on Telcos in this space.

In addition to firsthand experience, the Product Manager will round out a perspective of the market via a combination of third-party research, investment in primary research, methodical engagement with field resources calling upon Service Provider customers, end customer, and partners.  Through this, the Product Manager will be “the” subject matter expert for next generation of Telco infrastructure operations within Dell EMC: understanding current customers, competitors, and partners within the market; speaking and incorporating the nomenclature of the service provider segment in all output; and sub-segmentation of Dell EMC and partner technologies for service providers.

The second part of the Product Manager role is development of roadmaps for their offerings.  These offerings will consist of Dell Technologies hardware and software assets, services (via Dell and third-parties), and specific products from a select group of technology partners.  As such, the Product Manager will have an in-depth knowledge of Dell’s server, storage, networking and software portfolio with the ability to drive influence into the product management process of that portfolio.  In addition, the Product Manager will maintain an inventory of third-party offerings from various technology partners with a distinct value proposition and work to incorporate into Dell EMC technology roadmap.  This partner set will be diverse in terms of their size (start-ups to Fortune 500), their technology focus (software to hardware), and their geographical location.

The Product Manager will follow an Offer Lifecycle Process in adding solutions to the roadmap.  This entails the formulation of concept charters that clearly identify the basis for competitive differentiation, business case (inclusive of both investment and revenue), and the necessary competitive and intra-line positioning to allow the Solutions Marketing team to execute the go-to-market activities.  Solutions on the roadmap will also undergo a definition process that clearly calls out details of the specific components at a sufficient level of detail to enable a field resource to respond to and RFI/RFQ/RFP.

Qualifications

  • Bachelor’s degree or higher, MBA preferred; or equivalent work experience
  • 10 years of experience in the communications service provider marketplace (as either customer or vendor)
  • 15 years in product management and/or solutions management, specifically having an in-depth knowledge of OSS and BSS products and their evolution to Next Gen Ops, all including full FCAPS, assurance, telemetry, machine learning and analytics market space and technologies
  • Technical depth on systems management, remote diagnostics, ZTP and system life cycle management.
  • Successful experience in creating packaged and as a Service offers and solutions around cloud operating models with an ownership of defining commercial models.
  • Strategic analysis, communication and business modeling skills
  • Ability to drive, and articulate value as Next Gen Ops increases the overall solution value. Working with customers and account teams to gather input and capture features, functions, and KPIs that will have the great impact.
  • Technical understanding of the core hardware elements of a service provider data center (i.e. compute, networking, and storage), the software/hardware ecosystem that supports infrastructure virtualization, and the tools necessary to provide assurance and analytics systems to enabling the service provider to maximize efficiency and generate new revenue opportunities.
  • History of directly supporting sales resource in the field and incorporating their feedback to refine offerings.
  • Proven track record in managing complex matrices
  • Experience and understanding of the growing influence and role that open source (hardware, like OCP and TIP; software, like ONF, Openstack, OSM, Open-O, Kubernetes) plays in infrastructure solutions development and standard bodies.
  • Attention to detail balanced with high level process overview/improvements; along with the ability to prioritize as the position will be working across multiple solutions and organizations often with conflicting requirements. 
  • Business Acumen (understanding of the sales cycle)
  • Solid understanding of corporate customers - and the way they procure and consume IT
  • Proven track record of presenting directly to executive and C-level customers

"TELCOBU"


Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play—providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities— all at a company that is proud to be diverse and inclusive. Learn more on how we are closing the diversity gap here.

Closing date: xx xxxxxxxxx 20xx.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here.

Job ID: R072914

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