Sr. Advisor - License Management Services
Primary Location: Singapore
Sr. Advisor - License Management Services
Join us as a Technical Program Manager on our License Management team in Singapore to do the best work of your career and make a profound social impact.
What you’ll achieve
As a part of the Dell Technologies License Management Services team you will be responsible for managing all aspects of software license reviews and advisory engagements. This dynamic role entails working closely with internal teams, including the field sales organization, finance and legal, as well as Dell Technologies customers to help educate customers on the terms and conditions of its agreement(s), pricing, licensing, and business practices. The License Management Services team interfaces with customers to resolve compliance issues, while preserving the customer relationship. The role is demanding, involving multiple stakeholders, and requires negotiations, sound judgment, critical thinking, superior analytical skills, a service-oriented demeanor, project management skills, process improvement capabilities, refined communication skills, and precise attention to detail. Some travel may be required in the future when the situation allows.
Manage License Compliance reviews from initiation to completion. This includes working extensively with many of Dell Technology’s organizations including Field Sales, Sales Operations, Finance, Legal and Global Support Renewals and being first point of contact for escalated customer queries
Interpret complex license and maintenance agreements. Update databases specific to designated key performance indicators and complete monthly reporting requirements
Determine scope of reviews and work with field sales teams on engagement model and approach. Analyze license purchase and deployment data
Provide analysis of license usage and write reports, which outlines ownership, usage and proper resolution. Preserve customer and field relationships
Participate in projects to document and improve processes and add to the licensing knowledge base. Obtain a thorough understanding of Dell Technologies products, market and business environment
Degree in Business Administration, Accounting, Law, Economics, or Finance required
5+ years of experience managing license compliance audits, renewals and/or contracting and taking a leadership role in managing, building best practices and advising stakeholders on processes in a license compliance, audit, legal or sales function
Strong understanding of software license agreements with specific experience and proven ability to comprehend and interpret complex licensing issues
High level of independence and resilience. A strong, confident and assertive demeanor with a proven track record of exceeding goals
Exceptional presentation, written and verbal communication skills. Proficiency using Excel, PowerPoint, Word
Mastered organizational and project management capabilities. Ability to work independently in a dynamic fast-paced environment
Strong analytical, research and problem solving skills required; attentiveness to detail.
Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play—providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities— all at a company that is proud to be diverse and inclusive. Learn more on how we are closing the diversity gap here.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here.