Senior Business Operations Analyst - Tanzu Labs Delivery - Opportunity for Working Remotely
Primary Location: ,Sofia
Why will you enjoy this new opportunity?
Do you want to understand how a successful, growing services business is run?
Are you excited to work in a fast-paced global environment?
Do you want to help teams perform their jobs more efficiently and effectively?
Do you enjoy digging into data to find insights and solve problems?
If you answered yes to the above, then the Business Operations Associate role may be a good fit for you. You will play an active role in building and running operations for the VMware Tanzu Labs Delivery teams in EMEA and APJ. You will help operationalize our book of business, ensuring we achieve positive customer outcomes, whilst maintaining a healthy business and happy team.
This role will appeal to those who value:
Working cross-functionally with stakeholders throughout the organization, including Delivery, Accounting, Finance, Alliances, and Recruitment
Influencing internal stakeholders at all levels
Working independently and in a team setting
Digging deep into data to assess business impacts and make business decisions
Researching, understanding, and succinctly explaining complex business issues
Owning a portfolio of work and building a plan of plans
Prioritising competing needs to find optimal balance and novel solutions to new challenges
Success in the Role: What are the performance goals over the first 6-12 months you will work towards completing?
We need someone who is motivated to learn more about how a services business operates and, building on their current skills and experience (whatever level that may be), to solve problems and deliver outcomes for the VMware Tanzu Labs Delivery team. You’ll be coached and mentored by supportive teammates every step of the way to achieve the following:
You will staff client projects to ensure customer needs are met and optimal billable utilisation achieved across the team.
You will manage the project portfolio and team headcount to support the attainment of revenue and margin targets.
You will understand the sales pipeline and ensure all projects are staffed to meet client needs.
You will facilitate the end-to-end customer lifecycle, ensuring internal processes are followed and milestones met.
You will identify opportunities and collaborate with the Operations and Delivery teams to drive improvements in reporting, practices, and tooling to improve team productivity and business health.
What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?
As a member of the VMware Tanzu Labs Global Delivery Operations team, you will help build and manage operations for the VMware Tanzu Labs Delivery teams in EMEA and APJ. Your work will include:
Understand the process and business practices (including regional variations) of the VMware Tanzu Labs Delivery organization
Support services by centralizing, executing, and automating operational tasks
Lead, manage, and operate the resource management function, including team scheduling, supply/demand planning, and related activities
Develop and maintain key operational dashboards and status reports in partnership with finance, operations, and services leaders
Participate in the budgeting and forecasting process (annually, quarterly, monthly, weekly)
Provide KPI measurements including revenue, opportunity pipeline, backlog, sales bookings, utilization, and headcount requirements to support decision making
Develop, modify, and implement policies and procedures that will positively affect operational efficiencies
Provide business analysis of key business metrics and trends for regular business reviews
Build ad hoc analysis and presentations for leadership
Work cross-functionally as needed (Sales, Finance, Project Accounting, etc.) to drive change
Drive day-to-day activities and maintenance of internal systems for sales, time tracking, and accounting
What is leadership like for this role? What is the structure and culture of the team like?
You will be joining the Tanzu Labs Global Delivery Operations team. We’re a supportive team with a passion for learning and sharing our knowledge. We are geographically spread around the world and you will be working closely with team members based in the UK, the US, and Singapore, with your line manager based in the UK. We value flexibility so you can choose to either be based in a VMware office or from home.
You will be partnering closely with the Tanzu Labs Delivery teams in EMEA and APJ, as they support the world’s largest organisations with their most important DevOps challenges. Whilst they are an internal team, you can view them as your 'customer', who you will support with processes and tools to ensure their success with external customers. If you enjoy working across countries and cultures, understanding local needs, and building global solutions, then this team is a great place to be.
- Attractive compensation package - competitive salary, flexible bonus scheme, company sponsored mobile phone plan and additional long term incentives
- Individual career path - management and technical career growth, enhanced by learning and development program, regular performance assessment, teams of world-wide IT professionals
- Healthy work environment - company sponsored medical program, food and beverage program, sport activities, open communication
- Work-life balance – 25 days paid vacation, regular team buildings and celebrations
As part of the VMware global standards for integrity you will be required to go through a pre-employment screening process before you join
All job applications will be treated with strict confidentiality
Category : Business Strategy and Operations
Subcategory: Business Operations Analyst
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2021-05-10
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