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Senior Business Operations Analyst - Tanzu Labs Delivery - Opportunity for Working Remotely

Primary Location: ,Sofia

Additional Location(s): Sofia, Bulgaria;

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Why will you enjoy this new opportunity?

Do you want to understand how a successful, growing services business is run?  

Are you excited to work in a fast-paced global environment?  

Do you want to help teams perform their jobs more efficiently and effectively?

Do you enjoy digging into data to find insights and solve problems?

If you answered yes to the above, then the Business Operations Associate role may be a good fit for you.  You will play an active role in building and running operations for the VMware Tanzu Labs Delivery teams in EMEA and APJ.  You will help operationalize our book of business, ensuring we achieve positive customer outcomes, whilst maintaining a healthy business and happy team. 

This role will appeal to those who value:

  • Working cross-functionally with stakeholders throughout the organization, including Delivery, Accounting, Finance, Alliances, and Recruitment

  • Influencing internal stakeholders at all levels

  • Working independently and in a team setting

  • Digging deep into data to assess business impacts and make business decisions

  • Researching, understanding, and succinctly explaining complex business issues

  • Owning a portfolio of work and building a plan of plans

  • Prioritising competing needs to find optimal balance and novel solutions to new challenges

Success in the Role: What are the performance goals over the first 6-12 months you will work towards completing?

We need someone who is motivated to learn more about how a services business operates and, building on their current skills and experience (whatever level that may be), to solve problems and deliver outcomes for the VMware Tanzu Labs Delivery team. You’ll be coached and mentored by supportive teammates every step of the way to achieve the following:

  • You will staff client projects to ensure customer needs are met and optimal billable utilisation achieved across the team.

  • You will manage the project portfolio and team headcount to support  the attainment of revenue and margin targets.

  • You will understand the sales pipeline and ensure all projects are staffed to meet client needs. 

  • You will facilitate the end-to-end customer lifecycle, ensuring internal processes are followed and milestones met.

  • You will identify opportunities and collaborate with the Operations and Delivery teams to drive improvements in reporting, practices, and tooling to improve team productivity and business health. 

What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

As a member of the VMware Tanzu Labs Global Delivery Operations team, you will help build and manage operations for the VMware Tanzu Labs Delivery teams in EMEA and APJ.  Your work will include:

  • Understand the process and business practices (including regional variations) of the VMware Tanzu Labs Delivery organization

  • Support services by centralizing, executing, and automating operational tasks

  • Lead, manage, and operate the resource management function, including team scheduling, supply/demand planning, and related activities 

  • Develop and maintain key operational dashboards and status reports in partnership with finance, operations, and services leaders

  • Participate in the budgeting and forecasting process (annually, quarterly, monthly, weekly)

  • Provide KPI measurements including revenue, opportunity pipeline, backlog, sales bookings, utilization, and headcount requirements to support decision making 

  • Develop, modify, and implement policies and procedures that will positively affect operational efficiencies

  • Provide business analysis of key business metrics and trends for regular business reviews

  • Build ad hoc analysis and presentations for leadership

  • Work cross-functionally as needed (Sales, Finance, Project Accounting, etc.) to drive change

  • Drive day-to-day activities and maintenance of internal systems for sales, time tracking, and accounting

What is leadership like for this role? What is the structure and culture of the team like?

You will be joining the Tanzu Labs Global Delivery Operations team.  We’re a supportive team with a passion for learning and sharing our knowledge.  We are geographically spread around the world and you will be working closely with team members based in the UK, the US, and Singapore, with your line manager based in the UK.  We value flexibility so you can choose to either be based in a VMware office or from home.

You will be partnering closely with the Tanzu Labs Delivery teams in EMEA and APJ, as they support the world’s largest organisations with their most important DevOps challenges.  Whilst they are an internal team, you can view them as your 'customer', who you will support with processes and tools to ensure their success with external customers.  If you enjoy working across countries and cultures, understanding local needs, and building global solutions, then this team is a great place to be.

VMware offers:

  • Attractive compensation package - competitive salary, flexible bonus scheme, company sponsored mobile phone plan and additional long term incentives
  • Individual career path - management and technical career growth, enhanced by learning and development program, regular performance assessment, teams of world-wide IT professionals
  • Healthy work environment - company sponsored medical program, food and beverage program, sport activities, open communication
  • Work-life balance – 25 days paid vacation, regular team buildings and celebrations

As part of the VMware global standards for integrity you will be required to go through a pre-employment screening process before you join

All job applications will be treated with strict confidentiality

Category : Business Strategy and Operations
Subcategory: Business Operations Analyst
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2021-05-10

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. Job ID: R2107276
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