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Customer Success Manager - Secureworks

Primary Location: Melbourne, Australia


Additional Location(s): St Leonards, Australia

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Customer Success Manager - Secureworks

Part of the Dell Technologies Family, Secureworks® (NASDAQ: SCWX) is a global cybersecurity leader that enables our customers and partners to outpace and outmaneuver adversaries with more precision, so they can rapidly adapt and respond to market forces to meet their business needs. With a unique combination of cloud-native, SaaS security platform and intelligence-driven security solutions, informed by 20+ years of threat intelligence and research, no other security platform is grounded and informed with this much real-world experience.www.secureworks.com  

Happy customers are the lifeblood of any company. As a Customer Success Manager, you’ll be a trusted advisor for our strategic accounts and responsible for ensuring that they are successfully leveraging Secureworks’s software to gain the most value from their investments. You will work closely with the Onboarding Teams and Enterprise Account Managers to understand factors for success and expansion opportunities.

Join us to do the best work of your career and make a profound social impact as a Customer Success Manager in our Secureworks team in Melbourne (Remote).


What you’ll achieve

  • Work with complex, multi-divisional, multi-geographical organizations

  • Communicate business value and drive strategic programs with decision makers

  • Use leadership skills to jointly define goals with customers in ambiguous situations

  • Create and activate a plan with customers that results in BOTH business value outcomes and team behavior

  • Build and maintain collaborative relationships with Secureworks customers and internal teams.

  • Showcase a bias for action and demonstrate a passion for technology

  • Drive customer adoption, usage, and satisfaction to help drive renewals, expansion, and new growth.

  • Provide continuous education on the Secureworks product portfolio including enhancements.

  • Generate regular/on-going proactive service reports to ensure the product adoption is occurring at the customer level.

  • Be the main point of contact to help drive service and/or product issues that is identified by Secureworks customers.

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Minimum of 8+ years experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.

  • Minimum of 3 years of experience working in a SaaS environment

  • Minimum of 4 years of experience in network security or related discipline

Desirable Requirements

  • Ability to work in a fast-paced multidisciplinary environment, prioritizing efforts and managing customer expectations


Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job ID: R099659

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