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Consultant, Transformation PM

Primary Location: United States

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Transformation Program Manager

Transformation Program Management is a worldwide team that’s vital to the ongoing evolution of Dell Technologies. It has an impact on users, processes, technology and organizational change in business units right across the company. We lead on global, enterprise-wide, foundation programs, often valued above $50M, that use the Engineering Program Management protocol. It’s all about using strong technical knowledge and identifying industry best practices to enrich program solutions.

Join us as a Transformation Program Manager on our Corporate Development & Strategy team in Round Rock to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Transformation Program Manager, you will work as part of the Americas team of experienced Services Relationship Executives to turn challenged accounts around and proactively improve high value customer experience by ensuring solutions holistic and viewed with a long-term lens. You will be responsible for addressing complex issues for our customers to ensure the highest levels of satisfaction with our products and services. You will also provide advanced specialized expertise needed to resolve the most complex customer issues and drive innovation in product development as well as services and support processes. You will work across all parts of Dell Technologies and all customer segments to drive stability in solutions delivered.

You will:

  • Engage across the entire selling lifecycle to ensure the validity and stability of solutions and drive continuous improvement for all aspects of customer experience to include products, services, support and processes

  • Be frequently assigned to lead new project initiatives, gains support and commitment from others and mobilizes people to act.

  • Use judgment, creativity and extensive technical knowledge to formulate and recommend solutions, identify documents and reports design, reliability and serviceability issues.

  • Leverages extensive network across Dell EMC's technical community to bring attention to opportunities for Dell EMC products and solutions.

  • Extends Dell EMC's reputation for service and support excellence, with broad publication of white papers, industry publications, presentations at professional associations, etc.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Typically requires 15+ years of professional experience and 8-10 years diversified leadership, planning, communication, organization and people motivation skills (or equivalent experience).

  • Understanding of Dell EMC's products and their value added to the customer

  • ITIL and Project Management certifications (one or more required).

Desirable Requirements

  • Analytical ability, communication and problem-solving skills as well as conflict resolution skills.

  • Ability to lead, motivate and direct a workgroup.

  • Customer focused, ability to influence others to achieve results.

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress. 

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more. 

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today. 

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: 18 December 2020

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here.

Job ID: R076670
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