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Customer Communications UX Designer (Remote based within the U.S.)

Primary Location: Austin, Texas


Additional Location(s): Remote - Texas, United States

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Principal Customer Communications UX Designer (Round Rock TX or Remote USA)

The Customer Communications team in the Services organization within Dell Technologies is in charge of optimizing and governing all communications that are sent to Services customers. These communications are generated through various channels including email, SMS, System Notifications, UI messaging, Social, Chat bots, etc.

As a Principal Customer Communications UX designer, you will be in charge of analyzing the customer’s communication journey in order to streamline their experience and reach them with the most relevant communications channel. You will be our go-to-person for UX journey optimization, and the design, development, and delivery of assets and artifacts associated with world-class customer and user experience solutions. This will require a significant knowledge ramp, that you familiarize yourself with each of our user scenarios and business needs in order to design, standardize and brand all of our customer-facing communications.

In this role, you will work together with developers, writers, and business stakeholders in order to help create and implement our customer communications strategy. Understanding context and where the customer is in their journey is critical to being successful in this role.

Bring your inspired creativity, clear communication, open collaboration, and strong leadership to the Services experience. You will also advocate for the value of design excellence, and should be up to date on current trends in technology, art and design, and designing for several target audiences across multiple devices and platforms (including mobile).

Key Responsibilities

  • Evaluate our customer’s communication journey across all services interactions and channels in order to propose and implement improvements

  • Understand and communicate complex concepts simply, in visual form, and with minimal guidance

  • Evaluate current communications and propose/implement design improvements

  • Design templates that follow Dell’s brand guidelines, along with accessibility and usability standards

  • Collaborate to design experiences that add quantifiable value for users and our business

Essential Requirements

  • 8+ years of related UX Design experience with a Bachelor’s degree, or 5+ years with a Masters; Including 5+ years of experience in visual design, graphic design, and branding, and 3+ years of experience in interface design or user experience

  • A passion for design and improving the customer experience

  • Experience and success understanding complex concepts and then translating them into simple, intuitive, and visually attractive communications

  • High level of self-motivation, and successful experience in collaborating, iterating, and delivering in a fast-moving global environment

  • Knowledge of UX/UI/Interaction/Responsive digital design best practices, such as Design Kits and Pattern Libraries

  • Exceptional portfolio of customer-centric work that demonstrates visual design excellence; hands on experience using low- and high-fidelity tools for design, collaboration and communication, including Figma and Adobe Creative Suite, Sketch, Powerpoint, Word, and Excel

Desirable Requirements

  • Degree in Graphic Design, Visual Communication, Creative Direction or Related

  • Experience working with Style Guides, email Templates, Testing, and Editing Tools

  • Experience with tools such as Trello and Miro

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: May2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job ID: R098485

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