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PCaaS Service Delivery Manager - U.S. remote

Primary Location: Remote - Texas, United States

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PCaaS Service Delivery Manager

The PCaaS SDM will own the overall profitability and success of the PCaaS program.  Keeps leadership updated on project status and risk factors.  Ensures adherence to quality standards and reviews project deliverables.  Identifies additional challenges in the customer’s IT environment and engages the appropriate parties to pursue these opportunities. Enables effective communication among the various “Dell Towers” on the account.

Join us as a PCaaS Service Delivery Manager on our Professional Services team in the United States to do the best work of your career and make a profound social impact.

What you’ll achieve
As a PCaaS Service Delivery Manager, you will oversees/coordinates all components within a PCaaS engagement by leveraging the Tower Leads in each specific services tower assigned to the program.

You will:

  • Communicate status with leadership team with required sense of urgency in order to avoid last minutes delays

  • Evaluate and implement best practices techniques that ensure goal achievement

  • Influence and manage continuous improvement of program process, practices and initiatives

  • Ensure consistency and adherence to Dell processes, standards, and policies for all projects

  • Maintain in-depth awareness of industry trends, business conditions and internal processes and practices to meet program delivery requirements

  • Will need to be able to lead & participate on global conference calls during off hours.

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • 8 to 12 years of professional experience

  • Significant knowledge of internal Dell structure (organizational Agility)

  • ITILv4 Foundations

  • Very strong project management and organizational skills; ability to understand and guide complex service execution timelines, determine milestones, and drive projects to meet agreed upon milestone dates

  • Ability to communicate effectively at all levels within the organization (globally)

  • Able to multi-task to manage both tactical and strategic work streams

  • Ability to work well as part of a team, sharing research, knowledge and leading practices with other team members

Desirable Requirements

  • Bachelor’s degree

  • Knowledge of Dell EMC’s transformational approach to solution implementation

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job ID: R095946

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