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Site Lead - San Antonio, TX

Remote - Texas, United States 11/06/2019
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Site Lead

San Antonio, TX

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Site Lead/Senior Analyst on our Managed Services team in San Antonio, TX.

The Site Lead is responsible for on-site installation, configuration, implementation, integration, maintenance, troubleshooting and repair of company and multi-vendor systems solutions, which may include hardware, software and networking products as well as operating systems. Serves as company liaison with customer on administrative and technical matters. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps or engineers.

Key Responsibilities

  • Leads the installation of multiple technical solutions
  • Performs advanced troubleshooting techniques to address complex technical issues
  • Utilizes independent discretion and decision-making authority to assess and adjust technical solutions based on the specific client issue
  • Addresses escalated technical issues from less experienced team members
  • Activities are diverse in nature and require independent judgment in determining the most appropriate course of action for the specific technical issue
  • Works autonomously in providing on-site technical support to customers
  • Works autonomously in delivering installation services
  • Prepares documentation to record and track project status

Essential Requirements

  • 2+ years of related experience in a professional role with a Bachelor’s degree; or an advanced degree without experience; or equivalent experience
  • Effectively communicates both verbally and written to customers and internal partners
  • Experience managing difficult and escalated customer situations with a focus on building positive customer relationships
  • Experience with working with internal service processes and able to articulate these to customers
  • Strong technical and product knowledge

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you’re ready to both champion and challenge world-class services on a global stage, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

Job Family: Global-Services Services Professional-Services Job ID: R044831
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