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Senior Advisor, Customer/Technical Training 【RSA】

Tokyo, Japan 02/13/2020
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Principal Accountabilities
•Delivers lesson plans from development documentation, field service requirements or software documentation
•Works with Education Services towers to ensure that course material reflects current product features
•Instructs participants in both classroom lectures and laboratory sessions
•Follows up to determine applicability of course material 

Technical Disciplines     
RSA Archer Product Suite and RSA NetWitness Product Suite   

Responsibilities 
•Delivers, designs, authors or edits advanced level e-learning, web-based, blended and classroom curriculum to a variety of audiences including employees, end-user customers, partners, resellers, distributors or systems integrators  
•Achieve and maintain a high degree of technical competency within a curriculum path 
•Ensure the quality and consistency of course content throughout a course life cycle 
•Partners with the business and subject matter experts to assess and customize training based on current and future needs of the business units 
•Mentor other instructors in the subject matter, content, and course delivery techniques for assigned technical courses 
•Responsible for planning and execution of personal schedules 
•Viewed both internally and externally as an expert on training and development research, learning and motivation theory, and new materials, methods and techniques that ensure optimal level of training delivery initiatives 
Skills  
•Must have both the necessary technical knowledge and the real-world experience in the subject matter they are assigned to teach
•Significant experience teaching or coaching in a professional environment
•Has thorough understanding and technical knowledge on supported software, systems and components
•Solid class presentation, facilitation and management
•Demonstrated knowledge of applicable metrics and how to measure and report on them
•Demonstrates solid coaching skills, process skills and consulting skills
•Working knowledge of and capability on supported software, systems and components
•Demonstrates solid written and verbal communication skills
•Ability to work on multiple projects and/or tasks with aggressive deadlines
•Self-motivated with a strong desire to learn new technologies
•Excellent verbal and written communication skills in both of Japanese and English

Education and Experience   
Typically requires 8+ years of related experience in a professional role with a Bachelor’s degree; or 6+ years with a Master’s degree; or 3+ years with a PhD; or equivalent experience. 

Certifications or Other Credentials    
Relevant product certification maybe required. 

Job Family: RSA Job ID: R057019
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