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Staff Solutions Architect - Opportunity for Working Remotely

Primary Location: Utrecht,Netherlands


Additional Location(s): Sofia, Bulgaria; Cork,,Ireland; Staines,Surrey,GBR; Utrecht,,Netherlands;

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Overview

The Customer Experience & Success (CXS) is at the forefront of VMware’s ambition to be the best-in-industry customer experience org by driving the best business outcomes for our customers. We do this by delivering a premium, persona-based experience, with harmonized digital and in-person engagements across the entire customer journey. This ambition is based on our core values – Customer Value Obsession, Trusted Expertise, Delightful Experience and Advocacy

The Customer Success team within CXS is accountable for the health of our customers and ensure they achieve the best business outcomes with all our solutions as we drive innovation across App Modernization, Cloud, Networking & Security and Digital Workspace

The Customer Success team consists of Success Executives who spearhead our customer engagement and ensure a closed-loop, tightly knit customer journey for our customers under the Success360 offering, and Solution Architects who ensure that our portfolio products are architected into a relevant and complete solution for customers

We have an opening for a Staff Solution Architect to act as the primary technical advisory early on in the customer journey by helping our functional teams understand the customers’ current state, identify gaps and risks, as appropriate, and define a relevant, forward-looking and transformative solution with inputs from the customer and our teams. This role will support our large and growing customer base in EMEA working alongside the Sales Engineers, Professional Services Consultants and TAM in addition to Global Support. The individual will act as a trusted advisor to the customer, be expected to liaise with senior executives and operational tech teams and be an advocate for VMware. This role will report into the Director, Customer Success Architects, EMEA

Requirements

  • Around 12-15 years of hands-on technical experience and expertise supporting and architecting large enterprise solutions as a solutions architect/consultant
  • Sound and in-depth understanding of multi-cloud operations (AWS, GCP, Azure etc), hyper-converged infrastructure (compute, storage, networking and operations)
  • Experience in troubleshooting and/or cloud/on-prem DC operations
  • Track record of having successfully delivered enterprise solutions (on-prem / cloud)
  • VMware portfolio skills (NSX, vSphere, vSAN, vRealize etc) and certification (VCDX) a big plus

Desirable

  • Working knowledge of networking, routing, switching and security
  • Exposure to SaaS/subscription models, hybrid cloud migrations and operations
  • European language (Dutch, German, French, Swedish, Spanish) proficiency
  • Good project management experience and skills

Category : Services and Consulting
Subcategory: Solutions Architect
Experience: Business Leadership
Full Time/ Part Time: Full Time
Posted Date: 2021-05-21



VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. Job ID: R2107881
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