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客户关怀专员

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  • Xiamen, China
  • 05/06/2021
  • R099582

Overview

We believe that progress lives at the intersection of technology and humanity, and that our role is to bring innovation to people everywhere to drive progress around the world. Every member of our team plays a critical role in bringing our purpose to life — through our work, passion and commitment to do the absolute best we can for our company, our customers and each other.

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Success Profile

What makes a successful Product Services team member?
Check out the top traits we’re looking for and see if you have the right mix.

  • Analytical
  • Communicator
  • Conceptual
  • Inventive
  • Problem Solver
  • Results-driven

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Responsibilities

客户关怀专员

如果客户在使用戴尔技术公司的产品或服务时遇到问题,客户关怀团队可以通过电话、电子邮件、聊天或在线等方式,随时回答他们的问题。与客户建立良好的关系,我们将发挥真正的作用。我们还建立了解决问题的系统。此外,我们向设计部门报告问题,以确保戴尔技术公司继续提供比以往更好的产品。为了跟上不断发展的技术,每当产品升级或推出时,团队都会接受全面的培训。

欢迎加入我们[厦门]的[客户关怀专员]在[客户关怀]团队,您将与业界顶尖的人员一同共事并产生深远的社会影响。

客户关怀专员将是客户的拥护者,确保在提供最佳客户体验的同时,快速有效地处理复杂问题。将成为戴尔技术产品、解决方案和功能方面的专家,体验新的创新,并与团队讨论最佳实践。

关键职责:

  • 接听和处理客户的热线电话和电子邮件,解决客户反映的售后非技术问题及投诉以提高客户满意度 
  • 协调内部部门,调查问题和投诉的原因并提供可行性方案及实施
  • 针对典型或潜在批量问题,提出整改意见和措施并协同相关部门进行改进
  • 根据部门要求对日常业务进行规范操作,达到各项业绩考核指标

基本要求:

  • 优秀的服务和团队协作精神,优秀的逻辑分析能力和沟通谈判技巧 
  • 熟悉office软件,英语或粤语流利优先考虑
  • 具有客服或呼叫中心工作经验优先考虑
  • 大专及以上学历或同等经验

戴尔科技集团旗下拥有多家企业,面向客户提供各种创新技术和服务产品组合,旨在助力组织和个人构建数字化未来并实现工作、生活和娱乐方式转型。客户至上、互利共赢、积极创新、追求成效、诚信经营是我们的准则。加入我们独具魅力的大家庭,体验崇尚多元化和包容性的企业文化,享受颇具竞争力的薪酬、奖励方案、优厚福利以及宝贵的学习和发展机会,轻松拓展职业生涯。了解我们如何弥合多元化差距。

截止日期:2021 年 5 月 31日

戴尔秉持所有员工工作机会平等的原则,致力于为员工提供⼀个无歧视、无骚扰的工作环境。戴尔的所有雇用决策基于业务需求、工作要求以及资历,与⺠族、肤色、宗教或信仰、国籍、出身或种族、性别(包括怀孕)、年龄、身体、精神或知觉障碍、HIV状况、性取向、性别认同和/或表达、婚姻、民事结合或同居伴侣关系状况、过去或现在的兵役、家族病史或遗传信息、家庭或⽗⺟状况或任何其他受我们运营地点的法律法规保护的状况无关。戴尔决不容忍基于任何上述特征的歧视或骚扰。单击此处,了解有关戴尔多元化和包容性文化的详细信息。

Job Family: Product-Services Job ID: R099582

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Global Sales at Dell

We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere so they can transform the way they work and live. Join our sales team and be a part of our story.

Learn More About Global Sales

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Learn what it's like to work in the Xiamen Office.

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Key Benefits

  • Rewards & Development

    It's simple. We believe in rewarding our team members for a job well done, investing in their professional development and filling the majority of our open positions internally.

  • Health & Wellness

    As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle. These benefits are based on your location, so please ask your recruiter for more details.

  • Flexibility

    Dell’s Connected Workplace program offers new ways to work and enables eligible team members to choose the style that best fulfills their needs, both in their job and their personal life.

  • Other Benefits

    You may be eligible for other programs in your location including employee purchase program, paid time away from work, financial and savings programs and more. Talk to your recruiter for more details on what benefits programs are available in your location.

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Life at Dell

Discover life at Dell from our employees who are leading the way toward innovation and digital transformation.

Come be a part of the talented, dedicated and motivated teams in the Dell family by applying today.

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Culture

Our culture is defined by our values and made real every day by how we work and lead. We know our culture is the foundation for all we’ve achieved, and for all the success ahead of us. Don't take it just from us – see what our employees say in our annual "Tell Dell" results.

  • 90% My leader cares about my well-being both professionally and personally.
  • 93% I am proud that I never have to worry about Dell Technologies showing up in a headline damaging our ethical reputation.
  • 90% My job means more to me than just a paycheck and benefits
  • 94% I believe flexible work arrangements (e.g., working remote, mobile, telework, etc.) at Dell Technologies contribute positively to our performance as a company.

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