Network Security Infrastructure Design and Management Jobs
Location: Atlanta, GA
Operations Trainer (IT Security)
MSS Training and Documentation Team
Dell SecureWorks is a market leader in information security services with more than 4,000 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, across all industries rely on Dell SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes Dell SecureWorks the premier provider of information security services for any organization. Positioned as a leader of the MSSP industry by several global industry analyst firms, Dell SecureWorks also has received SC Magazine’s “Best Managed Security Service” award and Frost and Sullivan’s North America Security Incident Mitigation and Response Client Value Leadership Award, among others.
The MSS Ops Trainer is a high profile, critical member of the Dell SecureWorks Managed Security Services Operations organization which delivers managed security services to thousands of clients out of several 24X7 Security Operations Centers. The role is heavily geared towards the creation, modification and delivery of technical content covering Dell SecureWorks’ primary MSS services and should focus on reduced on-boarding time for new hires, targeted skills development training for security operations team members, and documentation creation and maintenance. The target audience for training will be members of the Dell SecureWorks MSS Operations organization in the security operations field including: security platform monitoring, operations center customer service, and device implementation engineering. The successful candidate will be a creative and analytical problem-solver, with a strong strategic orientation; someone who deals effectively with both “big picture” issues, as well as detailed tactical activity involved in developing and driving a dynamic program.
-Design, develop, and deliver training modules and other associated materials that facilitate effective
knowledge transfer to new security operations personnel as well as existing employees
-Develop and implement metrics, standards, processes and systems in order to easily evaluate and
improve the effectiveness and efficiency of the MSS Ops Training Program training modules
-Maintain and document SOPs for core Operations Team workflow
-Help design and innovate the training delivery infrastructure including online media, a Virtual
Training Environment (VTE), and hands-on lab exercises available to trainees in geographically
-Actively solicit feedback from internal colleagues with a focus on improving the training program
based on that feedback
-Perform other essential duties as assigned
As a managed security provider, Dell SecureWorks expects its employees to understand and apply commonly known security practices and possess a working knowledge of applicable industry controls such as NIST 800-53. Employees will be expected to acknowledge their security responsibilities in writing prior to gaining access to company systems. Employees will be required to maintain a working knowledge of local security policies and execute general controls as assigned.
-BS/BA or equivalent work experience
-Undergraduate degree and 6 to 8 years of relevant experience, graduate degree and 4 to 6 years of
-Solid understanding of security principals
-Ability to create and sustain momentum and foster organizational change
-Self-starter who can lead an effort with high level objectives defined
-Significant experience with the adult learning model of training and delivery
-Experience developing technical training modules and programs
-Ability to write well documented training curriculum while also ensuring that it is kept up to date
-Hands-on experience with technical security activities preferred
-Program management skills preferred
Atlanta, GA, Providence, RI, or Lisle, IL
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Job ID: 1500037K-2
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