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Client Field Tech Svc Sr. Asc

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Job Description
Location: Shanghai, Shanghai, China

 Handle Hardware Warranty Support escalations between Customer and Dell
 Identifies risks and develops solutions for Client tasks
 Coordinate Hot Swap hardware deployment and return for repair
 Coordinates with on-site facilities and technical contacts regarding readiness and delivery issues
 May handle several projects simultaneously
 Uses independent discretion and decision making to assess and deliver technical solutions
 May receive calls after normal business hours
 A highly skilled specialist who contributes to the development of concepts and techniques; completes complex tasks in creative and effective ways
 Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues; makes recommendations for new procedures

 Proficient in Windows-based operating environment, specifically in Word, Excel, PowerPoint, Visio, and Outlook. Knowledge of Apple and Blackberry devices may be required.
 Excellent interpersonal skills and ability to lead a collaborative team
 Excellent verbal and written communication skills with emphasis in customer service; experience handling difficult customers and conflict resolution
 A+ desktop or equivalent skill set is required; MCP, MCSE, CNE or Network+ certification is preferred

• Typically requires a minimum of 3+ years of related experience with High School diploma or equivalency or 1-4  years of experience with Bachelor’s Degree
• Experience working remotely on Customer sites

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Job ID: 14000SNG
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