Skip to Main Content
  • United States
  • Buy Online or Call 1-800-WWW-DELL
  • Premier Login
  • Sign In
  • Cart

Dell Careers | APJ Jobs

Client Field Tech Svc Sr. Asc

 Handle Hardware Warranty Support escalations between Customer and Dell
 Identifies risks and develops solutions for Client tasks
 Coordinate Hot Swap hardware deployment and return for repair
 Coordinates with on-site facilities and technical contacts regarding readiness and delivery issues
 May handle several projects simultaneously
 Uses independent discretion and decision making to assess and deliver technical solutions
 May receive calls after normal business hours
 A highly skilled specialist who contributes to the development of concepts and techniques; completes complex tasks in creative and effective ways
 Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues; makes recommendations for new procedures

 Proficient in Windows-based operating environment, specifically in Word, Excel, PowerPoint, Visio, and Outlook. Knowledge of Apple and Blackberry devices may be required.
 Excellent interpersonal skills and ability to lead a collaborative team
 Excellent verbal and written communication skills with emphasis in customer service; experience handling difficult customers and conflict resolution
 A+ desktop or equivalent skill set is required; MCP, MCSE, CNE or Network+ certification is preferred

• Typically requires a minimum of 3+ years of related experience with High School diploma or equivalency or 1-4  years of experience with Bachelor’s Degree
• Experience working remotely on Customer sites

Life At Dell

Job ID: 14000SNG

Similar Jobs at Dell

  • No similar jobs available
Meet Us


What keeps you at Dell? Dell’s strategy – transforming from a hardware company to a total solutions provider by acquiring leading companies in different domains. While Dell is undergoing this transformation, team members have the opportunity to diversify their skills – that’s how I landed my current role.


Shanghai, Shanghai

Welcome Back!

Forgot Password?