Solutions Architecture Engineer 2

Solutions Architecture Engineer 2

Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us as a Solutions Architecture Engineer 2 on our Professional Services team in Bengaluru / Hyderabad to do the best work of your career and make a profound social impact.

What you’ll achieve

The Global Remote Delivery Team (EUC) operates in the Application Services and Infrastructure Support and Migration space with the delivery teams spread across Bangalore, Hyderabad & Malaysia.  Working at the cutting edge, we provide Client Engineering services for our Customers.  

As a Solutions Architecture Engineer 2 in the client engineering Incident Response team, you will be accountable to manage the incidents and troubleshoot highly complex technical problems around M365 & O365 platforms, Identity and Access Management, Application Deployment and Delivery to our global customer base.

You will:

• Recognize and troubleshoot "Level 2 and 3” technical problems within acceptable service levels, monitor and react appropriately to output from tools and monitoring systems 

• Troubleshoot issues with Intune managed Mobile Devices, work on multiple customer incidents and requests simultaneously 

• Escalate complex incidents to appropriate resolver groups, assist in ensuring the future stability of infrastructure and customer data 

• Create content for technical solutions which contributes to internal knowledge bases and departmental documentation, communicate effectively with cross-functional and inter-department teams 

• Support vendor escalations working with program stakeholders, respond to incidents using a variety of communications platforms 

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 3 to 5 yrs. of Infrastructure Management experience,Expertise on Windows Client Operating Systems (Windows 7, Windows 10) & Server OS

• Practical exposure to implementation of various Server Roles

• Excellent Analytical & Problem-Solving Skills and Written and Verbal Communication Skills

• Working knowledge of Intune and Adaptiva, Scripting Knowledge (PowerShell)

• Expertise on Windows Installer Technologies (Wise, Install Shield) & Virtualization Technologies

Desirable Requirements

• Understanding of Modern Provisioning Tools like (Microsoft Intune), MCSE, VCP or similar certifications

• MAC OS skills and Working knowledge of JAMF Pro

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 15 July 2025.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.