Cybersecurity Incident Response Analyst (L2)

Cybersecurity Incident Response Analyst (L2)

The Dell Security & Resiliency organization manages the security risk across all aspects of Dell’s business. You will have an excellent opportunity to influence the security culture at Dell and further develop your career. 

Join us as a Cybersecurity Incident Response Analyst, L2 on our Cybersecurity Incident Response team in Mexico to do the best work of your career and make a profound social impact. 

What you’ll achieve

We are seeking a (Senior Advisor) Incident Response Analyst L2 to join our Security & Resiliency team, based in Mexico. The ideal candidate will be responsible for coordinating, investigating and reporting on major security incidents supporting all Dell business units and mergers & acquisitions. This role requires experience in all phases of Cyber Security Incident Response including preparation, analysis, notification, response, recovery, and post-mortem. The Global Incident Response Team is responsible for coordinating with IT, Legal, Human Resources, and other appropriate business units to gather incident details, assess impact/risk(s), and coordinate response. This role interacts with all levels of the organization, particularly within the Global IT organization and is viewed as a subject matter expert.

The focus of the role is primarily responding to security incidents, managing and consistently maturing the security incident response process to meet the needs of Dell, and building the Global Incident Response Team's technical investigative capabilities (process & technology).

You will:

• Lead and Oversee Incident Response: Supervise formal incident response tasks, ensure successful execution of the response plan, and manage audit issue resolution related to incident management.
• Coordinate and Communicate Across Teams: Interface with CSIRT and cross-functional teams to design cohesive responses, build effective relationships, and continuously improve the global incident response function.
• Investigate and Analyze Incidents: Conduct technical cybersecurity investigations, perform root cause analysis, resolve complex incidents, and serve as a global escalation point for unresolved L1/L2 cases.
• Enhance Processes and Controls: Mature the incident response process to align with global business needs, refine runbooks, and provide recommendations for security control improvements based on incident data.
• Data-Driven Threat Detection: Analyze large, unstructured datasets to identify malicious trends and anomalies, while guiding and prioritizing tasks for L1/L2 analysts.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 8+ years of hands-on experience in systems and networking, with at least 5 years specifically in cybersecurity incident response.
• Holds one or more relevant certifications such as CISSP, GCIH, GCIA, GNFA, or GREM.
• Deep knowledge of security technologies (e.g., SIEM, EDR, IDS/IPS, DLP, UEBA), web technologies, networking protocols, and both Windows and Linux/Unix environments.
• Proven ability to conduct thorough investigations, identify root causes, and understand various cyber-attack techniques, incident response, and threat hunting lifecycles.
• Hands-on experience with scripting and automation using Python, PowerShell, Bash, etc., along with strong analytical, coordination, and English communication skills.

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 26 August 2025

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.