Field Service Engineer 2

Field Service Engineer 2

At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive and focused. Taking our technical skills to customer sites, we’re responsible for the maintenance, troubleshooting and repair of Dell equipment at our customer sites. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters.

Join us to do the best work of your career and make a profound social impact as a Field Service Engineer 2 on our Field Service Team in Phoenix, Arizona.

What you’ll achieve

As a Field Service Engineer 2, in this high-visibility position, you will be responsible for the maintenance, troubleshooting and repair of Dell equipment at our customer sites. Utilize independent discretion and decision-making authority to assess and adjust technical solutions based on the specific client issue.

You will:

• Address escalated technical issues from less experienced team members
• Works autonomously in delivering resolutions to customer issues
• Be required to exercise diverse and independent judgment in determining the most appropriate course of action for the specific technical issue

Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Advanced troubleshooting skills & techniques to address complex technical issues
• Perform troubleshooting, parts replacement, and system upgrades
• Work autonomously in providing on-site technical support
• Follow predefined procedures and tasks in everyday activities

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $72,165.00 - $93,390.00.

Benefits and Perks of Working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 29 August 2025

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

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