Technical Support Engineer 2 (I6)

Technical Support Engineer

The Technical Support Engineer 2 (I6), Chinese/Japanese/Korean Language expert will be required to know and understand all GAM processes, thus needing cross-functional training and the ability to handle multiple intakes such as Chat, Lightning case & Portal web requests. Within Lightning case, agents will work various data correction issues and handle bulk ownership transfer requests that are submitted via the Dell support site. Provide operational support through varied process activities to support business need. Research and obtain specific information/details requested by customer

Join us as a Technical Support Engineer 2 on our GAM team in Bangalore to do the best work of your career and make a profound social impact.

What you’ll achieve
As a Technical Support Engineer, you will provide operational support through varied process activities to support business need and also research and obtain specific information/details requested by customer.

You will:

• Establish working knowledge & application of specialized tool sets required for role
• Demonstrate internal operational knowledge of process workflow
• Apply specialized knowledge to daily work efforts
• Strong understanding of the work processes and procedures
• Understand Knowledge Management tools and technologies and can use them. Considers the implications of business solutions to the current and future environment Broad knowledge of all related processes

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Proficient in EXCEL, preferable to have Advanced excel skills (vlookup, pivot table, etc.)
• CHAT (SFDC Lightning), Macro use and Other Dell internal tool.
• Ability to handle multiple workstreams. Proficient in Chinese/Japanese/Korean and English (Written – Verbal).
• Ability to handle difficult customer engagements, De-escalation skills.
• Intermediate SQL, Knowledge of power BI & Tableau, Basic Project Management skills.

Desirable Requirements

• 2 to 4 years of relevant experience in customer or technical support roles
• Proficiency in Chinese/Japanese/Korean Language

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 31 August 2025

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.