International Product Support Senior Engineer

International Product Support Senior Engineer (Laptop and Desktop)

Perfection is the Dell Technologies standard, but occasionally our products don’t work as they should. International Product Support is the team that steps in to put things right. We undertake the timely analysis of potential product defects coming from Technical Support teams or from hands-on experience. We pride ourselves on providing the highest level of technical support for our products and work closely with Engineering teams to resolve those problems that are possible product defects. We then communicate directly with external customers to present our findings.

Join us to do the best work of your career and make a profound social impact as a International Product Support Senior Engineer on our International Product Support Team in Taipei Taiwan.

As a Senior Engineer, International Product Support, you will be responsible for high level support of company released products through end of service life (EOSL). You will work cross- functionally with other engineering teams and selected technology partners to carry out action plans to close defects and/or information gaps.

You will:

• Lead the timely analysis of potential product defects identified either through formal escalations from regional Technical Support teams or from hands-on experience.

• Work on complex issues where analysis of complex data requires an in-depth evaluation of variable factors and drive opportunities for product improvement

• Recognize and investigate opportunities to improve Customer Experience with company products as well as engage external customers directly during issue analysis or to present findings.

• Work with quality, services, customer support and sustaining personnel in determining cause of failures, and monitor failure trends.

• Effectively document work ranging from engineering analysis to business rationale for peers, senior leadership, and/or customers

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 5+ years of related experience with an advanced capability for effectively isolating issue root cause to company solution components or within complex customer environments

• Creative use of available technical and business analysis tools to resolve complex problems

• Technical leader/ knowledgeable of product specifications and industry standards

• Strong ability to easily achieve mastery of new tools, languages and operating systems

• Strong understanding of appropriate technologies, vendor products and competitor's offerings

Preferred Qualifications

• Demonstrated experience in on-site customer issue diagnosis and resolution, with the ability to communicate technical issues clearly and effectively with clients. Familiarity with managing high-pressure situations and aligning technical solutions with customer expectations is highly valued.

• Strong expertise in operating system troubleshooting across Windows, Linux, and Ubuntu platforms. This includes: Root cause analysis of system crashes (e.g., BSOD, kernel panics); Diagnosing and resolving performance degradation (e.g., high CPU/memory usage, I/O bottlenecks) ; Log analysis and interpretation (e.g., system logs, event viewers, dmesg) ; Experience with debugging tools and performance monitoring utilities (e.g., PerfMon, top, htop, sysstat) ; Familiarity with patch management and system recovery procedures

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 30 September 2025

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.