Customer Research Consultant

Customer Research Consultant

Leading the way with products that drive human progress is one thing; staying ahead of the competition is another. Our forward-thinking Competitive Intelligence team within Product Management is charged with developing and implementing strategic marketing plans and objectives. Using market and competitor information and cutting edge analysis, we identify trends to evaluate new business opportunities, mergers, acquisitions, alliances or joint ventures. We also develop partnerships with key customers.

Join us to do the best work of your career and make a profound social impact as a Customer Research Consultant on our PRODUCT MANAGEMENT team in Austin, Texas.

What you’ll achieve

Help shape the future of Dell! We’re looking for a Customer Research Consultant to join our team and bring the voice of the customer into the heart of product planning. In this role, you’ll design and deliver research that uncovers customer needs, pain points, and preferences—and turn those insights into recommendations that shape next-generation products and portfolios.

You’ll partner closely with marketing, design, and engineering teams, while also managing Dell’s customer research panels (commercial, consumer, and gaming) to ensure we’re building with real customer voices at the center. The ideal candidate is equally comfortable running large-scale global studies with research vendors and rolling up their sleeves to design quick surveys, facilitate interviews, and synthesize insights into compelling stories for executives.

You will:

• Design and execute customer research (B2B and B2C) that informs product and portfolio decisions.
• Translate business questions into research objectives, selecting the right mix of qualitative and quantitative methodologies.
• Partner with external market research vendors on large, global studies; independently run smaller, fast-turn projects (surveys, interviews, focus groups).
• Deliver clear, actionable recommendations that influence marketing, product, and executive leadership.
• Manage and grow Dell’s customer research panels, driving engagement, participation, and high-quality insights.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• BA/BS in business, statistics, technical, or related field
• 5+ years of experience designing and executing customer research
• Strong grasp of advanced research methods (e.g., conjoint, MaxDiff, cluster/factor analysis).
• Experience managing external research partners and ensuring participant quality.
• Excellent communication and presentation skills, with the ability to translate insights into clear and actionable recommendations for senior stakeholders.

Desirable Requirements

• Graduate degree in research or behavioral sciences
• Experience with customer research panels or online communities, particularly in maintaining engagement, ensuring participant quality, and leveraging panels for high-value insight

Compensation

Dell is committed to fair and equitable compensation practices.  The salary range for this position is $157,000 – $180,000

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.