Service Delivery Engineer 2

Job Posting

Service Delivery Engineer 2

Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Automation and Data Engineering is all about ensuring our technical solutions help clients fulfill their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us to do the best work of your career and make a profound social impact as a Automation and Data Engineer on our Service Delivery Team.

What you’ll achieve

As an Automation and Data Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.

You will:

• Perform specific delivery support activities for multiple customers and Partner with Dell team(s) to provide an outstanding experience.
• Assist in coordinating development and consolidation of technical and process documentation.
• Focus on activities like data analytics and reporting using Python and data libraries such as Pandas and NumPy
• Assist with analyzing specific issues with the customer and automate workflows using Power Automate, Power Apps, and SharePoint
• Leverage knowledge of ServiceNow and NowAssist technology to enhance service delivery

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 2 to 5 years of related experience
• Working knowledge of ServiceNow integration capabilities, such as REST API, IntegrationHub, Flow Designer, and Scripted REST APIs
• Ability to set priorities and delegate
• Excellent analytical and problem-solving skills
• Familiarity with Genesys Cloud CX platform integration, including Data Actions, Webhooks, EventBridge, and SCIM for identity management

Desirable Requirements

• Bachelor’s degree or an advanced degree
• Experience with other automation tools like UiPath and Automation Anywhere (not currently in use)

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 31 October 2025

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.