Senior Engineer - Field Service

Senior Engineer, Field Service

At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive and focused. Taking our technical skills to customer sites, we’re responsible for everything from installation, configuration and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters. We also work closely with our designers, solution managers and sales specialists to provide solutions

Join us to do the best work of your career and make a profound social impact as a Senior Engineer on our Field Service Team in Gurgaon/Mumbai

What you’ll achieve
Responsible for on-site installation, configuration, implementation, integration, maintenance, troubleshooting and repair of company and multi-vendor systems solutions, which may include hardware, software and networking products as well as operating systems. Serves as company liaison with customer on administrative and technical matters. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps or engineers.

You will:

• Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors
• Devises solutions based on limited information and precedent and adapts existing approaches to resolve issues
• Uses evaluation, judgment, and interpretation to select right course of action
• Work is done independently and is reviewed at critical points

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 5 -7 years of relevant experience.
• Field Working experience of at least 2-3 years as customer engineer / Field Engineer providing break-fix support.
• Working knowledge of DELL Technologies storage products which includes PowerMAX, VMax, Unity, Isilon, ECS, DD etc.
• Industry certification from Dell EMC, Linux, Windows, VMware or Networking

Desirable Requirements

• Bachelor’s Degree
• Relevant Dell EMC product certification at Professional Specialist Level.

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 31July 2025

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.