Principal Engineer, Service Delivery

Principal Service Delivery Engineer

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities

Join us to do the best work of your career and make a profound social impact as a Principal Service Delivery Engineer on our Service Delivery Team in Remote - Minnesota.

What you’ll achieve
As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.

You will:
•Be responsible for service delivery costs, service level and coordination of resources
•Develop and maintain direct customer and broader service delivery relationships
•Assist in implementing delivery management process improvements
•Target opportunities for growth within the customer environment

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

•Should have strong organizing and planning skills to oversee and efficiently implement program deliverables

•Enterprise Storage experience, PowerMax and PowerStore

•Strong analytical, problem solving, negotiation and organizational skills with strong priority setting and delegation skills.
•8 to 12 years of relevant experience

Desirable Requirements
•Bachelor’s degree
•Strong proven ability to lead sub-teams

•Experience with Virtualization, Data Backup Solutions and Unix/Linux OS

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $116,450 – $150,700.

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com.

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.