Lab Support Manager

Lab Support Manager

Lab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and flexible, team members are always ready to adapt to the changing daily priorities. They make an impact in all kinds of ways – from installing and maintaining servers and storage equipment within the fast-paced lab computing environment, through to providing top-level technical expertise and support to engineering departmental users. What’s more, they work with engineering teams to create hardware configuration test plans in support of software development.

Join us to do the best work of your career and make a profound social impact as a Lab Support Manager within our Thermal Lab in Round Rock, Texas.

What you’ll achieve
As a Lab Support Manager, you will oversee the daily operations in Dell’s Thermal lab. You will manage the training of technicians and engineers on lab skills, ensure lab procedures are followed, and develop and implement processes to improve quality, accuracy, safety and efficiency.

You will:

• Place orders for consumables and lab items, maintain lab budget;
• Inventory, maintain, and calibrate lab equipment, understand equipment operation protocols, keep lab organized and clean, coordinate facilities requests, maintain compliance and coordinate the preparation for audits;
• Document best practices for common test setup and procedures, maintain test procedures and help prioritize projects for technicians in the lab  Perform occasional testing to support engineering efforts;
• Manage system  Intellectual Property (IP) inventory of lab subnet with system locations and owners, manage server and computer security updates via Kenna tool. Manage badge access requests, ensure safety equipment is present, and safety protocols/rules are clear and enforced;
• Maintain effective relationships between engineers and technicians, identify gaps in lab skill training, assist with tours of lab and report on status of the lab to leaders

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 5+ years’ experience in a research and development laboratory
• Proven project management abilities, including the ability to prioritize tasks, allocate resources, and meet deadlines
• Excellent communication skills, with the ability to effectively lead teams and collaborate with diverse stakeholders
• Understanding of thermal engineering principles, safety principles when working with and setting up live circuits, and knowledge of Electrostatic Discharge (ESD) principles and practices
• Mindfulness and a commitment to quality, with the ability to troubleshoot problems and implement solutions in a timely manner

Compensation

Dell is committed to Fair and Equitable compensation practices. The Base Salary Range for this role is $87,930 - $107,470

Benefits and Perks of working at Dell Technologies
Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.