Operations Support Intern

Operations Support Intern

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us to do the best work of your career and make a profound social impact as a Operations Support Intern on our Technical Support Team in Bratislava, Slovakia.

What you’ll achieve
As an Operations Support Intern, you will learn how to communicate with global teams. You will understand what it is like to apply skillsets you have learned throughout your education to solve problems as part of a team.

You will:

• Work with MS Excel, Power BI and other reporting tools

• Review of Tech Support cases and KPIs

• Administrative work

• Maintaining good team performance and assisting Tech Support Team Managers and Quality Leads with daily work

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Daily Student of Slovak University

• Good knowledge of English and excellent analytical and problem-solving skills

• Flexibility and willingness to dig into issues and unknown topics

• Willingness to learn and ability to work well in teams

• Advanced MS Excel knowledge (Pivot tables, Vlookup)

Desirable Requirements

• Advanced MS Excel knowledge (Macros, Power Query)

• Programming (Python, SQL)

Salary per hour: 6.60 EUR

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 01 November 2024

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

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