Lab Support Engineer 2

Lab Support Engineer II

Lab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and flexible, team members are always ready to adapt to the changing daily priorities. They make an impact in all kinds of ways – from installing and maintaining servers and storage equipment within the fast-paced lab computing environment, through to providing top-level technical expertise and support to engineering departmental users. What’s more, they work with engineering teams to create hardware configuration test plans in support of software development.

Join us to do the best work of your career and make a profound social impact as a Lab Support Engineer II on our Lab Support Engineering Team in Hopkinton, Massachusetts.

What you’ll achieve
The Lab Support Engineer II will be responsible for supporting labs containing storage arrays, physical and virtual servers, Ethernet switches, FC SAN switches, and other supporting infrastructure. The candidate will be responsible for handling suspected infrastructure and hardware related failures coming from the development and QA teams. They will handle the issue to resolution, when possible, or work with corresponding teams if the issue is proven to not be hardware/infrastructure related. This involves deep dives into system logs and a strong working knowledge of Linux commands.

You will:

• Identify and fix underlying hardware, infrastructure, and configuration issues on hosts, storage arrays, network, or SAN (primary responsibility)
• Support remote and local lab teams who do the physical installs (and use our tools) when they encounter issues beyond their expertise.
• Perform hands-on troubleshooting and replacement of suspect failed components (or, more likely, walk remote lab staff through this process)
• Work with development and QA teams to design/create/re-configure environments to meet their test requirements. Work with platform teams to install and test NPI (new product) hardware.
• Track and document reoccurring issues to assist training other team members and working with Engineering to identify product issues. Perform host installation, configuration, and zoning.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Bachelor’s degree plus 2 or more years industry experience.
• At least 2 years of experience as a system administrator/engineer of storage systems. At least 2 years of experience as a system administrator/engineer in windows and Linux environment.
• Experience installing / replacing internal server components.
• Experience troubleshooting and basic layer 1 configuration of ToR Ethernet switches. Able to troubleshoot and modify scripts created by others (Bash or Python)
• Knowledge of virtualization technologies & administration experience with VMware vSphere. Ability to work independently is a must.

Desirable Requirements

• Experience configuring and/or administering SAN storage arrays (Dell EMC preferred). Experience zoning on fiber channel switches (Brocade preferred, command line experience preferred). Experience with automation tools/frameworks is a plus but not required (Ansible preferred)
• Related degree or industry certifications such as, V RHCE, Linux+, etc.

Dell is committed to fair and equitable compensation practices. The salary range for this position is $87,930.00 to $107,470.00

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: DD Month YYYY

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.