Principal engineer, service delivery

Principal Engineer, Service Delivery - (Please note that only applicants with the required CAT 1 Security Clearance will be considered for this role)

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges, and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities

Join us as a Principal Service Delivery Engineer on our Professional Services team in Singapore to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Principal Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement.

You will:

• Be the Subject Matter Expert and Go To person in one or more Dell technologies.

• Work closely with the Solutions Architects in validating and reviewing the solution design.

• Assist in providing effort estimation during the presales stage of the solution proposal.

• Be able to act as mentor to the junior members of the team.

• Occasionally act as Solutions Architect in small to mid-sized projects

• Participate in escalation management, working closely with Support and Engineering to drive the problem resolution.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Should have strong organizing and planning skills to oversee and efficiently implement program deliverables

• Strong analytical, problem solving, negotiation and organizational skills.

• 8 to 12 years of relevant experience especially in High End Storage, SAN, NAS, Networking and Virtualization.

Desirable Requirements

• Bachelor’s degree

• Strong proven ability to lead sub-teams

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 31-March-2025

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.