Service Delivery Manager - Auckland

Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities with the shortest possible time to value and outstanding service experience.  As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us to do the best work of your career and make a profound social impact as a Service Delivery Manager on our Infrastructure Managed Services team in Auckland, New Zealand.

You will:

• Be the Head of delivery for this engagement who is accountable for all elements of services scope
• Lead a hybrid team that spans across Technical Delivery, Project Management, Capacity Management, Service Governance, Risk/Vulnerability – all facets of managed services delivery
• Manage components of the P&L including Revenue, Margin, Utilisation and ongoing efficiencies / service improvement initiatives
• Engage with our customers to develop leadership relations and facilitate outstanding customer experience
• Collaborate with Dell Technologies business units and promote the success of Managed Services
• Assist in maintaining talent by being part of recruiting, training and developing talent
• Optimise internal processes, practices and quality standards

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements:

• Executive presence and deep experience/expertise in running and operating a P&L
• Advanced knowledge of finance, contract management, customer relationship, leadership and relevant industry
• Ability to deal with ambiguity, project management skills, ability to motivate, and develop teams and individuals
• Strong negotiation skills when interacting with internal organization and 3rd parties
• Demonstrated experience leading large remote teams

Desirable Requirements:

• Typically 10+ years of relevant experience or equivalent combination of education and work experience
• Typically requires 4+ years managerial/leadership experience
• Bachelors Degree and/or education in relevant fields would be advantageous

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.