Solutions Architecture Engineer 1-VDI, VMWare Horizon

Solutions Architecture Engineer 1 – VDI Support

When our customers are looking for IT consulting expertise, where else would they turn but to the company driving human progress through technology? Our Solutions Architecture team within Professional Services are experts in package customization and integration as well as total, end-to-end solutions in targeted industry segments. After thorough consultation with our customers and careful analysis, we develop new IT systems or replace existing systems that support customers’ strategic, operational and financial goals.

Join us to do the best work of your career and make a profound social impact as a Solutions Architecture Engineer 1 on our Managed Services Team in Remote Bengaluru.

What you’ll achieve

As a client engineer you will be responsible for managing the client IT infrastructure and environment, you will be involved in troubleshooting complex problems, working on priority incident resolutions and maintaining the client’s IT infrastructure. You will work with multiple resolver groups within the Managed Services teams to ensure incidents are root caused and resolved.  

You will:

• Troubleshoot highly complex, intricate technical problems to ensure optimal service levels
• Work on multiple incidents and projects and be the point of escalations.
• Consider potential security risks to the customer when delivering service, support vendor escalations through direct vendor contact
• Communicate with cross-functional and inter-department teams including managerial audiences
• Perform root cause analysis and contribute to the internal knowledge bases and departmental documentation.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Undergraduate degree with 3+  years of related professional experience, experience using Service Now to manage incidents, problems, and requests
• Exposure to working for large complex organizations on the following skillset:
  • VMWare Horizon
  • Intune & SCCM for applications and patching
  • M365 Administration
  • Microsoft Security Center, Defender
  • PowerShell Scripting
• Strong organization and planning skills to contribute to the successful delivery of program objectives.
• Experience with troubleshooting of end user devices / user issues, ability to document processes and lifecycle management of knowledge base documents, ability to set task priority and dynamically adjust as the customer requires
• Willingness to participate in a customer support 24/7 and On-Call rotation.

Desirable Requirements

• Certifications (VMWare Horizon, M365 Certifications, CompTIA Security)

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 30 May 2025

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.